IT Support Level 2

Freelance Latin America

. Provide Level 2 technical support, resolving hardware, software, system, and network-related issues .

Posted 10/17/2026full-timeRemote • Venezuela, Colombia, Panama, Nicaragua, El Salvador, PeruMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced troubleshooting skills across Windows, macOS, and Linux environments, with a strong focus on Level 2 technical support and network administration. Proficient in managing Microsoft 365 and Google Workspace, along with experience in virtualization and backup technologies.

Highest-signal resume keywords

Level 2 Technical SupportWindows Server AdministrationLinux Server AdministrationMicrosoft 365 AdministrationNetwork Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Advanced TroubleshootingWindows AdministrationLinux AdministrationNetwork Security ManagementVirtualization TechnologiesScripting SkillsTicket Management SystemsTechnical DocumentationRemote Support ToolsBackup Solutions

Soft Skills

Analytical ThinkingAttention to DetailProblem-SolvingCustomer ServiceCommunication Skills

Tools & Technologies

ConnectWiseRustDeskProxmoxHyper-VPfSenseUniFiOPNsenseMicrosoft 365Google WorkspaceIT Glue

Industry Keywords

IT Technical SupportHelp Desk OperationsSystems AdministrationNetworking ConceptsIP AddressingDNSDHCPFirewall ManagementVPN ManagementEmail Security

Tech Stack

Tools & technologies

DNSFirewallsLinuxMacOSTCP/IP

About the role

Key responsibilities & impact

Provide Level 2 technical support, resolving hardware, software, system, and network-related issues
Troubleshoot and maintain Windows, macOS, Linux (Debian and Proxmox), and Windows Server environments
Administer and support Microsoft 365 (Office 365) and Google Workspace environments
Perform remote software installations, configurations, updates, and maintenance
Troubleshoot network connectivity issues, manage IP addressing, and support local network administration
Configure and maintain antivirus, firewall, VPN, email filtering, and DNS security solutions
Support backup and virtualization environments, including Proxmox and Hyper-V
Manage remote access and troubleshooting tools such as ConnectWise and RustDesk
Monitor, update, prioritize, and resolve technical support tickets using ticketing systems
Create and maintain accurate technical documentation, troubleshooting procedures, and knowledge base articles
Communicate professionally with users, providing clear explanations and timely updates on technical issues
Escalate unresolved or highly complex incidents to higher-level technical teams when necessary

Requirements

What you’ll need

Mid-senior-level experience in IT technical support, help desk operations, or systems administration, with strong Level 2 troubleshooting capabilities
Advanced troubleshooting skills across Windows, macOS, and Linux operating systems
Strong experience administering Windows Server and Linux server environments, including Debian and Proxmox
Advanced knowledge of Microsoft 365 and Google Workspace administration
Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, IP addressing, and network troubleshooting
Experience managing firewalls, VPNs, and network security solutions such as pfSense, UniFi, and OPNsense
Experience administering antivirus solutions, email security, and DNS filtering
Familiarity with virtualization and backup technologies, particularly Proxmox and Hyper-V
Basic to intermediate scripting skills using PowerShell and Bash
Experience with remote support and connection tools such as ConnectWise and RustDesk
Proficiency in ticket management systems, including ConnectWise or similar platforms
Experience creating and maintaining IT documentation using IT Glue or similar knowledge management platforms
Ability to work Monday through Friday, 8:30am to 5:30pm EST
Strong analytical thinking, attention to detail, and problem-solving abilities
Excellent customer service and communication skills, with the ability to explain technical concepts clearly
Ability to prioritize multiple technical requests, work independently, and collaborate effectively with escalation teams

Benefits

Comp & perks

Fully remote work environment
Stable, long-term collaboration
Clear scope of responsibilities and structured workflows
Training and onboarding support
Opportunity to work with international teams
Exposure to modern tools and professional processes
Supportive and collaborative work culture
Opportunity for skill development and career growth