Legal Case Manager

Freelance Latin America

. Answer incoming phone calls professionally and welcome clients.

Posted 10/15/2026full-timeRemote • Venezuela, Colombia, NicaraguaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational and time management skills while providing exceptional client service in a legal environment. Proficient in managing client communications, maintaining accurate records, and preparing legal documents with high attention to detail.

Highest-signal resume keywords

3 Years Experience In Legal Administrative RolesExcellent Verbal And Written Communication SkillsStrong Organizational And Time Management SkillsHigh Attention To DetailProficient In Legal Document Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Intake ManagementDocument Review And FormattingDatabase ManagementLegal Document PreparationCalendar ManagementAppointment SchedulingClient Correspondence PreparationCompliance Standards AdherenceSoftware ProficiencyData Entry

Soft Skills

Client-Focused DemeanorProblem-Solving AbilitiesProfessionalism And IntegrityTeam CollaborationEnergetic Attitude

Tools & Technologies

Firm SoftwareOnline Client PortalDigital File Organization

Industry Keywords

Legal EnvironmentClient ServiceAdministrative SupportComplianceCustomer Service

About the role

Key responsibilities & impact

Answer incoming phone calls professionally and welcome clients.
Route calls and messages to appropriate team members.
Conduct client intake and collect essential information.
Manage calendars and schedule appointments.
Follow up with clients regarding appointments and pending matters.
Collect and verify questionnaires, intake forms, and required documentation.
Contact clients for additional information needed to advance matters.
Enter and maintain client information in firm software and databases.
Update client records with communications and case progress while ensuring compliance with internal standards.
Prepare software-generated legal documents and organize digital files.
Review documents for formatting, pagination, headers, footers, and final quality.
Provide clients secure access to the online client portal.
Participate in weekly team meetings and prepare status reports.
Organize and prioritize daily and weekly workloads.
Coordinate client signing ceremonies, including scheduling notaries and witnesses for in-person and virtual appointments.
Prepare standard client correspondence, including engagement, information-request, non-engagement, and closing letters.
Perform additional administrative and client service duties as assigned.

Requirements

What you’ll need

Minimum of 3 years of experience in administrative positions for Legal Environments in U.S
Customer service, hospitality, or marketing experience is considered an asset.
Excellent verbal and written communication skills.
Friendly, professional, energetic, and client-focused demeanor.
Strong organizational and time management skills with the ability to handle multiple deadlines.
High attention to detail and commitment to accuracy.
Ability to work independently while collaborating effectively with a team.
Strong computer skills with the ability to quickly learn new software platforms.
Excellent problem-solving abilities with a proactive, solution-oriented mindset.
Professionalism, integrity, and a commitment to delivering exceptional client service.
Monday through Friday, 8:00 AM–5:00 PM EST schedule availability.

Benefits

Comp & perks

Competitive pay in US Dollars
Work with respected business professionals
Team member input is valued and encouraged
Multiple payment methods (Zelle, Face Bank, Binance)
Payment every two weeks
Birthday and work anniversary celebrations
Alliances with brands granting extra benefits to freelancers
Weekly recreation dynamics fostering a healthy work environment
Set client-defined work schedule
Training may be required
Performance measured through KPIs and goals