Senior IT Technician

Freelance Latin America

. Troubleshoot and resolve complex Level 3 technical issues involving networks, servers, software, and security incidents .

Posted 10/17/2026full-timeRemote • Colombia, Ecuador, Nicaragua, Panama, El Salvador, VenezuelaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting complex technical issues across networks, servers, and cloud environments, with a strong focus on cybersecurity practices and disaster recovery solutions. Proficient in managing and optimizing IT infrastructure, mentoring junior technicians, and communicating effectively with stakeholders.

Highest-signal resume keywords

Advanced IT Technical SupportNetwork Security ManagementCloud Infrastructure AdministrationScripting and AutomationCybersecurity Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPLANWANVPNVLANWindows ServerLinuxActive DirectoryCloud EnvironmentsDisaster Recovery Solutions

Soft Skills

Analytical SkillsDocumentation SkillsOrganization SkillsProject CoordinationCustomer Service Skills

Tools & Technologies

Microsoft AzureAWSGoogle CloudVMwareHyper-VCiscoPalo AltoSonicWallConnectWiseKaseya

Industry Keywords

Cybersecurity AssessmentsIncident ResponseMFAEncryptionBackup SolutionsRMM ToolsAI-Powered MonitoringVulnerability ManagementChange ManagementBusiness Continuity Planning

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityDNSFirewallsLinuxPythonSwitchingTCP/IPVMware

About the role

Key responsibilities & impact

Troubleshoot and resolve complex Level 3 technical issues involving networks, servers, software, and security incidents
Configure, maintain, and troubleshoot LAN, WAN, VPN, VLAN, firewalls, routers, switches, and wireless networks
Manage Windows and Linux servers, Active Directory, DNS, DHCP, Group Policy, and virtualization environments
Administer Microsoft Azure, AWS, and hybrid cloud infrastructure
Monitor system performance and implement preventive maintenance
Conduct cybersecurity assessments, investigate threats, and implement MFA, encryption, firewall, and intrusion-prevention solutions
Maintain backup and disaster recovery solutions, perform recovery testing, and support business continuity planning
Lead server deployments, infrastructure upgrades, cloud migrations, and network improvement projects
Develop automation scripts using PowerShell, Python, or Bash
Configure and optimize RMM tools for proactive maintenance and monitoring
Explore AI-powered tools for monitoring, cybersecurity, automation, and operational improvements
Coordinate with external vendors
Maintain technical documentation, troubleshooting procedures, system configurations, and IT reports
Communicate technical issues and recommendations to clients and internal stakeholders
Mentor Level 1 and Level 2 technicians
Support IT compliance, risk assessments, and change-management processes

Requirements

What you’ll need

Proven experience in advanced IT technical support, systems administration, or a similar senior-level IT role
Strong knowledge of TCP/IP, LAN, WAN, VPN, VLAN, DNS, DHCP, routing, and switching
Experience configuring and managing firewalls and network security appliances such as Cisco, Palo Alto, or SonicWall
Advanced troubleshooting across Windows Server, Linux, Active Directory, and cloud environments
Hands-on experience with VMware or Hyper-V
Experience administering Microsoft Azure, AWS, or Google Cloud environments
Knowledge of cybersecurity best practices, threat detection, vulnerability management, incident response, and MFA
Experience with backup, storage, and disaster recovery solutions including Veeam, Acronis, Synology, or similar platforms
Familiarity with ConnectWise, Kaseya, or N-able RMM tools
Scripting and automation knowledge using PowerShell, Python, or Bash
Strong analytical, documentation, organization, and project coordination skills
Ability to manage technical escalations, coordinate with vendors, and prioritize critical issues
Excellent customer service skills and ability to explain technical concepts to non-technical users
Ability to support and mentor junior IT technicians
Fluent English and Spanish with excellent verbal and written communication skills
Familiarity with AI-powered monitoring, cybersecurity, and automation technologies

Benefits

Comp & perks

Fully remote work environment
Stable, long-term collaboration
Clear scope of responsibilities and structured workflows
Training and onboarding support
Opportunity to work with international teams
Exposure to modern tools and professional processes
Supportive and collaborative work culture
Opportunity for skill development and career growth
Set work schedule determined by the client
Client-provided training may be required
Performance measured against KPIs and goals
Long-term partnership opportunities