Digital Banking Business Analyst

Fremont Bank

. Serve as a liaison between business units, digital banking stakeholders, vendors, and technology teams .

Posted 9/29/2026full-timeLivermore • California • United StatesMid-LevelSenior💰 $95,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in gathering and analyzing business requirements for digital banking products, facilitating stakeholder communication, and ensuring compliance with regulatory standards. Proficient in developing documentation, reports, and metrics to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Business Requirements AnalysisDigital Banking ExperienceProcess ImprovementProject Documentation DevelopmentRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements DocumentationGap AnalysisWorkflow Diagram CreationData AnalysisKPI TrackingCost-Benefit AnalysisUser Story DevelopmentSystem ValidationProcess MappingOperational Risk Identification

Soft Skills

Effective CommunicationOrganizational SkillsAnalytical SkillsPresentation SkillsResearch Skills

Tools & Technologies

Spreadsheet ToolsProductivity ToolsMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Industry Keywords

Financial ServicesOnline BankingMobile BankingCustomer ExperienceCompliance Reviews

About the role

Key responsibilities & impact

Serve as a liaison between business units, digital banking stakeholders, vendors, and technology teams
Gather, document, and analyze business requirements for digital banking products, services, and system enhancements
Translate business needs into functional requirements and process documentation
Facilitate stakeholder meetings, define project scope, and establish business objectives
Conduct gap analyses and recommend process and customer-experience improvements
Create workflow diagrams, business requirements documents, user stories, and process maps
Support online banking, mobile banking, bill pay, remote deposit capture, person-to-person payments, and related services
Research and troubleshoot system issues with vendors and internal technology teams
Monitor system functionality and identify process improvement and automation opportunities
Assist with system upgrades, releases, and implementation of new products and services
Participate in digital banking and technology projects from planning through implementation
Coordinate UAT, system validation, and defect resolution
Develop project documentation, implementation plans, and communication materials
Monitor project milestones and provide status updates to management and stakeholders
Support change management for new systems and enhancements
Analyze operational and customer data to identify trends, issues, and opportunities
Develop reports, dashboards, and metrics for digital banking adoption, utilization, and performance
Track KPIs and recommend action plans
Assist with business case development and cost-benefit analyses
Ensure compliance with regulatory requirements, bank policies, and industry standards
Identify operational risks and recommend controls
Support audits, examinations, and compliance reviews
Maintain procedures, controls, and documentation
Develop user guides and training materials
Provide support and guidance to associates on digital banking systems and processes
Communicate system changes, enhancements, and operational impacts to stakeholders
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Bachelor's degree or four years equivalent work experience
Proven experience with spreadsheet tools for analyses and reporting
Proven experience with productivity tools to document and maintain operational policies and procedures and detailed process flows
Minimum five years’ experience in financial services or equivalent, including online and mobile banking
Basic technical understanding of interconnected delivery channels, such as online and mobile banking and core host systems
Strong analysis, document creation, and presentation skills using productivity tools equivalent to Word, PowerPoint, and Excel
Strong research, analytical, planning, and organizational skills
Ability to make objective observations, examinations, evaluations, and recommendations
Ability to remain in a stationary position for extended periods
Frequent use of a computer and other office equipment
Ability to communicate effectively with colleagues and customers
Occasionally move or lift items up to 10 pounds

Benefits

Comp & perks

Medical, dental, and vision insurance
Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
Employee Stock Ownership Plan (ESOP)
401(k) with employer match
Performance-based bonuses or incentives
Paid holidays, vacation, and sick time
Free personal checking and savings accounts
Home loan rate discounts
Tuition reimbursement and professional development resources
On-site gym and discounted health club memberships
Employee Assistance Program (EAP)