Fremont Bank

Product Analyst

• Serve as a liaison between business units, digital banking stakeholders, vendors, and technology teams
• Gather, document, and analyze business requirements for digital banking products, services, and system enhancements
• Translate business needs into functional requirements and process documentation
• Facilitate stakeholder meetings to identify opportunities, define project scope, and establish business objectives
• Conduct gap analyses and recommend solutions to improve digital banking processes and customer experience
• Create workflow diagrams, business requirements documents, user stories, and process maps
• Support online banking, mobile banking, bill pay, remote deposit capture, person-to-person payments, and related services
• Research and troubleshoot system issues with vendors and internal technology teams
• Monitor system functionality and identify opportunities for process improvement and automation
• Assist with system upgrades, releases, and implementation of new products and services
• Participate in digital banking and technology-related projects from planning through implementation
• Coordinate User Acceptance Testing, system validation, and defect resolution
• Develop project documentation, implementation plans, and communication materials
• Monitor project milestones and provide status updates to management and stakeholders
• Support change management efforts associated with new systems and enhancements
• Analyze operational and customer data to identify trends, issues, and opportunities
• Develop reports, dashboards, and metrics related to digital banking adoption, utilization, and performance
• Track key performance indicators and recommend action plans
• Assist with business case development and cost-benefit analyses
• Ensure digital banking processes comply with regulatory requirements, Bank policies, and industry standards
• Identify operational risks and recommend controls
• Support audit requests, examinations, and compliance reviews
• Maintain procedures, controls, and documentation
• Develop process documentation, user guides, and training materials
• Provide support and guidance to associates regarding digital banking systems and processes
• Communicate system changes, enhancements, and operational impacts to stakeholders
• Perform other duties and responsibilities as assigned

Business Product Analyst – Digital Banking

Operations

• Track expired fire insurance for non-impounded residential and consumer loans
• Send requests to insurance agents to get updated insurance declarations
• Call insurance agents when updated insurance has not been received
• Update insurance information to the loan servicing MSP system from evidence of insurance received by mail and fax
• Prepare documents for scanning
• Prepare quality control findings and subsequent reports
• Perform additional tasks as assigned
• Provide support to the Loan Servicing Department with respect to insurance for residential and consumer loans
• Ensure timely updating of insurance information and tracking of expired insurance, subsequent force placement, and monitoring for all residential and consumer loans

Loan Servicing Operations Specialist – Non-Impounded

Financial Planning and Analysis

• Serve as a trusted advisor and primary investment resource for high-net-worth clients
• Develop, implement, and continuously monitor customized investment strategies and financial plans
• Provide strategic and tactical portfolio recommendations, investment opportunities, risk management strategies, and portfolio rebalancing advice
• Monitor client portfolios and investment activities for alignment with objectives, policies, risk parameters, and compliance requirements
• Address complex client investment needs, including liquidity requirements, financing considerations, market events, and financial changes
• Build, maintain, and grow an assigned book of high-net-worth clients
• Develop and maintain relationships with attorneys, CPAs, insurance professionals, business leaders, and other centers of influence
• Collaborate with internal banking and investment teams to deliver comprehensive solutions
• Utilize CRM, financial planning, research, and portfolio management technology
• Ensure assets are accepted, managed, and administered in accordance with controls, policies, procedures, and regulations
• Review client agreements and documentation
• Maintain current knowledge of financial markets, economics, investment products, industry developments, and regulations
• Participate in professional development, training, coaching, research, and peer collaboration
• Maintain high standards of integrity, confidentiality, professionalism, compliance, and fiduciary responsibility

Financial Advisor

Business Analyst

• Serve as a liaison between business units, digital banking stakeholders, vendors, and technology teams
• Gather, document, and analyze business requirements for digital banking products, services, and system enhancements
• Translate business needs into functional requirements and process documentation
• Facilitate stakeholder meetings, define project scope, and establish business objectives
• Conduct gap analyses and recommend process and customer-experience improvements
• Create workflow diagrams, business requirements documents, user stories, and process maps
• Support online banking, mobile banking, bill pay, remote deposit capture, person-to-person payments, and related services
• Research and troubleshoot system issues with vendors and internal technology teams
• Monitor system functionality and identify process improvement and automation opportunities
• Assist with system upgrades, releases, and implementation of new products and services
• Participate in digital banking and technology projects from planning through implementation
• Coordinate UAT, system validation, and defect resolution
• Develop project documentation, implementation plans, and communication materials
• Monitor project milestones and provide status updates to management and stakeholders
• Support change management for new systems and enhancements
• Analyze operational and customer data to identify trends, issues, and opportunities
• Develop reports, dashboards, and metrics for digital banking adoption, utilization, and performance
• Track KPIs and recommend action plans
• Assist with business case development and cost-benefit analyses
• Ensure compliance with regulatory requirements, bank policies, and industry standards
• Identify operational risks and recommend controls
• Support audits, examinations, and compliance reviews
• Maintain procedures, controls, and documentation
• Develop user guides and training materials
• Provide support and guidance to associates on digital banking systems and processes
• Communicate system changes, enhancements, and operational impacts to stakeholders
• Perform other duties and responsibilities as assigned

Digital Banking Business Analyst

Accountant

• Serve as a technical accounting resource for staff accountants and business partners
• Provide guidance on accounting policies, procedures, and best practices
• Lead and perform complex accounting activities, including general ledger maintenance, loan accounting, cash and liquidity-related accounting, account reconciliations, investments, fixed assets, and regulatory reporting
• Prepare and post complex journal entries and verify general ledger accuracy and completeness
• Perform monthly and quarterly account reconciliations and variance analyses
• Prepare or review financial statements, management reports, and regulatory reports, including Call Reports and local agency reporting schedules
• Support month-end, quarter-end, and year-end close processes
• Assist with monthly, quarterly, and annual financial statements in accordance with GAAP and regulatory requirements
• Research and resolve complex accounting discrepancies and escalate significant or unresolved matters
• Provide accounting support for system conversions, updates, regulatory changes, new products, and general ledger or product-code implementations
• Maintain knowledge of accounting standards, banking regulations, reporting requirements, and industry best practices
• Develop and maintain procedures, reconciliations, workpapers, and documentation
• Support internal and external audits and regulatory examinations
• Identify control exceptions, reconciliation differences, and unusual accounting activity, and communicate findings to management
• Lead or participate in accounting projects, process improvements, system enhancements, special projects, and system upgrades
• Promote knowledge sharing, cross-training, and cross-functional partnership

Business Product Analyst – Digital Banking

Loan Servicing Operations Specialist – Non-Impounded

Financial Advisor

Digital Banking Business Analyst

Senior Staff Accountant