Loan Servicing Operations Specialist – Non-Impounded

Fremont Bank

. Track expired fire insurance for non-impounded residential and consumer loans .

Posted 10/2/2026full-timeLivermore • California • United StatesJuniorMid-Level💰 $25 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to maintain relationships while effectively managing insurance information for residential and consumer loans. Proficient in analytical thinking and organizational skills to ensure timely updates and quality control in loan servicing.

Highest-signal resume keywords

Customer Service ExperienceAnalytical ThinkingMicrosoft Office ProficiencyOrganizational SkillsProperty Fire Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationDiplomacyProfessionalismTask Oriented

Tools & Technologies

Loan Servicing MSP System

Industry Keywords

Fire InsuranceResidential LoansConsumer LoansQuality ControlInsurance Declarations

About the role

Key responsibilities & impact

Track expired fire insurance for non-impounded residential and consumer loans
Send requests to insurance agents to get updated insurance declarations
Call insurance agents when updated insurance has not been received
Update insurance information to the loan servicing MSP system from evidence of insurance received by mail and fax
Prepare documents for scanning
Prepare quality control findings and subsequent reports
Perform additional tasks as assigned
Provide support to the Loan Servicing Department with respect to insurance for residential and consumer loans
Ensure timely updating of insurance information and tracking of expired insurance, subsequent force placement, and monitoring for all residential and consumer loans

Requirements

What you’ll need

High school graduate with some college level education or equivalent combination and experience
Minimum of 2 years customer service experience
Ability to maintain good relationship with customers and other employees
Analytical thinking ability, diplomacy, and professionalism are required
Task oriented with the ability to work on deadline
Excellent verbal and written communication skills
Moderate computer skills including working knowledge of Microsoft Office
Excellent customer service skills
Excellent organizational skills
Some knowledge of property fire insurance preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
Employee Stock Ownership Plan (ESOP)
401(k) with employer match
Performance-based bonuses or incentives
Paid holidays, vacation, and sick time
Free personal checking and savings accounts
Home loan rate discounts
Tuition reimbursement and professional development resources
On-site gym and discounted health club memberships
Employee Assistance Program (EAP)