Clinical Application Specialist

Fresenius Kabi USA

. Own customer application support for the Cell and Gene Therapy (CGT) Technologies portfolio within the assigned territory .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cell and Gene Therapy Technologies, with a strong focus on customer application support, protocol design, and training. Proven ability to analyze customer needs, optimize processes, and enhance product utilization while ensuring compliance with industry standards.

Highest-signal resume keywords

Cell And Gene Therapy ExperienceCustomer Relationship Management (CRM)Cell Culture And ProcessingTechnical Presentation SkillsAnalytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cell CultureCell ProcessingProtocol DesignData CollectionTechnical AnalysisTraining DeliveryExperimental DesignTroubleshootingDocumentationCompliance

Soft Skills

Excellent Communication SkillsRelationship DevelopmentPublic SpeakingCollaborationCustomer Engagement

Tools & Technologies

Microsoft OfficeCustomer Relationship Management (CRM) Systems

Industry Keywords

BiotechnologyBiopharmaceutical ManufacturingMedical DevicesHealth And Safety ComplianceQuality Management Systems

About the role

Key responsibilities & impact

Own customer application support for the Cell and Gene Therapy (CGT) Technologies portfolio within the assigned territory
Maintain working knowledge of the CGT Technologies portfolio
Collect and assess customer unit operation requirements and design customized protocols with internal subject-matter experts
Plan and conduct pre-sale demonstrations at customer sites, including experimental design, logistics, execution, data collection, and communication of results
Lead post-sale implementations, training, protocol testing, data review, and optimization
Lead troubleshooting activities, coordinate technical analysis, review findings, and communicate conclusions and recommended actions
Provide ongoing application support and relationship development through regular customer engagement
Maintain knowledge of customers' manufacturing processes, product applications, implementation status, technical issues, and planned changes
Partner with the Account Executive role and cross-functional teams to achieve customer acquisition, utilization, retention, growth, and revenue objectives
Identify opportunities to increase product utilization, expand applications, introduce offerings, and support instrument placements
Document customer activities, protocols, product feedback, training, troubleshooting, technical decisions, and follow-up actions in company systems and CRM
Build customer relationships and collaborate with Business Development, Field Service, Technical Application Support, Quality, Marketing, Product Management, and other stakeholders
Represent the company at customer meetings, conferences, workshops, and business events
Travel as required to support customers and business objectives
Ensure compliance with Health, Safety, Environment, Energy, and Quality Management Systems

Requirements

What you’ll need

Bachelor’s degree in Engineering, Life Sciences, Biotechnology, Biomedical Sciences, or related scientific field
3+ years of experience in Cell and Gene Therapy, biotechnology, biopharmaceutical manufacturing, medical devices, or a related field
Hands-on cell culture, cell processing, or cell therapy manufacturing experience
Excellent written and verbal communication skills
Strong analytical and problem-solving skills
Comfortable delivering customer training, product demonstrations, technical presentations, and public speaking engagements
Proficiency with Microsoft Office applications and Customer Relationship Management (CRM) systems
Willingness to travel up to 50%
Effective ability to speak, read, write, and understand English
Must be authorized to work for any employer in the United States
Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa now or in the future

Benefits

Comp & perks

Bonus plan with a target of 6% of base salary
401(k) plan with company contributions
Paid vacation, holiday and personal days
Employee assistance program
Medical, prescription drug, dental and vision coverage
Life insurance
Disability coverage
Wellness program