Fresenius Kabi USA

Project Manager

• Lead, manage, and develop PM professionals through direct engagement, coaching and development
• Manage the entire project portfolio strategic planning process for IT-related business projects
• Collect, analyze, simulate, and mitigate portfolio constraints
• Define and maintain portfolio KPIs and drive improvement strategies
• Guide IT project resource planning, reporting, portfolio road mapping, prioritization, and budgeting
• Manage adherence to, maintenance of, and enhancements to PPM tools
• Establish, maintain, and refine project and program methodology for IT initiative delivery
• Provide visibility into technology portfolio performance and support the strategic annual investment process
• Track business submissions, decisions, and outcomes for internal reporting and audit tracking
• Drive governance decisions, visibility, and status with business and IT leaders
• Direct and manage compliance resources
• Lead adoption and continuous improvement of IT project management operations, including cost tracking
• Improve project metrics and feedback measurements
• Oversee multiple projects from initiation to completion
• Share lessons learned and best practices across programs and build stakeholder relationships

Director, IT Project Management Office

Electrical Engineer

• Design and develop analog, digital, mixed-signal, and power circuits used in Ivenix-designed products
• Build and test prototypes to verify design function
• Perform and document failure analysis of returned products
• Investigate new technologies and best practices
• Optimize designs for low cost, high quality, high reliability, and high-volume assembly
• Work with customers and/or vendors regarding technical issues
• Work cross-functionally with internal and external resources during design, prototyping, and transfer to manufacturing activities
• Establish engineering design documentation
• Prepare technical records and files, including engineering changes
• Focus design efforts on improved performance and reduced complexity
• Create artifacts supporting design, redesign, prototype, and transfer to manufacturing activities
• Ensure compliance with company Health, Safety, Environment, Energy, and Quality Management Systems
• Perform other related duties as assigned

Senior Engineer, Electrical

Customer Support

• Process customer orders via phone, email, and fax
• Manage open order reports, order confirmations, queries, delivery investigations, escalations, inquiries, and disputes
• Resolve customer questions, complaints, and requests involving order tracking, availability, late deliveries, back-orders, shipments, returns, credits, and new orders
• Process credits, debits, and returns
• Build loyal customer relationships by understanding needs, following through on commitments, and providing high-quality service
• Coordinate with Sales and Warehouse Operations to ensure smooth product delivery
• Meet department KPIs and metrics, including order accuracy, on-time order placement, and customer satisfaction
• Participate in the Medical Device Customer Experience program
• Perform specialty activities outlined in Performance Management Objectives
• Participate in ongoing product and business training

Director, IT Project Management Office

Senior Engineer, Electrical

Customer Service Representative