Customer Service Representative

Fresenius Kabi USA

. Process customer orders via phone, email, and fax .

Posted 9/23/2026full-timeLake Zurich • Illinois • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem resolution and relationship building. Proficient in managing customer orders and inquiries while meeting key performance indicators in a fast-paced environment.

Highest-signal resume keywords

Customer ServiceOrder ManagementCommunication SkillsSAP ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingData InputProblem ResolutionCustomer Satisfaction TechniquesOrder Tracking

Soft Skills

Interpersonal CommunicationRelationship BuildingSelf-MotivatedTeam PlayerMulti-Tasking

Tools & Technologies

SAPSharePoint

Industry Keywords

Customer ExperienceMedical DeviceKPIDelivery InvestigationsEscalations

About the role

Key responsibilities & impact

Process customer orders via phone, email, and fax
Manage open order reports, order confirmations, queries, delivery investigations, escalations, inquiries, and disputes
Resolve customer questions, complaints, and requests involving order tracking, availability, late deliveries, back-orders, shipments, returns, credits, and new orders
Process credits, debits, and returns
Build loyal customer relationships by understanding needs, following through on commitments, and providing high-quality service
Coordinate with Sales and Warehouse Operations to ensure smooth product delivery
Meet department KPIs and metrics, including order accuracy, on-time order placement, and customer satisfaction
Participate in the Medical Device Customer Experience program
Perform specialty activities outlined in Performance Management Objectives
Participate in ongoing product and business training

Requirements

What you’ll need

1+ years of customer facing experience
Excellent customer service, communication (verbal & written) and problem resolution skills
Capability to establish rapport with customers while maintaining a commitment to customer satisfaction
Ability to ask the right questions and lead conversations, including probing and listening
Ability to interact effectively and build relationships with internal and external team members
Strong organizational, prioritization and multi-tasking skills
Ability to listen, input data, probe, provide solutions, navigate through various screens, and apply basic customer satisfaction techniques
Strong interpersonal communication skills and capable of building good working relationships
Self-motivated, team player and quick learner
Comfortable working in a structured, fast paced and changing environment
SAP experience is preferred
SharePoint experience is a plus
Must be able to effectively speak, read, write, and understand English
Must be authorized to work for any employer in the United States
Fresenius Kabi is unable to sponsor or take over sponsorship of an employment visa now or in the future

Benefits

Comp & perks

401(k) plan with company contributions
Paid vacation, holiday and personal days
Employee assistance program
Medical coverage
Prescription drug coverage
Dental coverage
Vision coverage
Life insurance
Disability coverage
Wellness program