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Field Service Engineer
Fresenius Kabi USA. Provide technical direction and support to customers on operation and maintenance of company products .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and maintenance of equipment, ensuring compliance with Health, Safety, Environment, Energy, and Quality Management Systems. Capable of effective communication and collaboration with customers and internal teams to enhance service delivery and equipment efficiency.
Highest-signal resume keywords
Technical DirectionPreventative MaintenanceCustomer CommunicationProblem-Solving SkillsEquipment Performance Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field-Based RepairEquipment MaintenanceTechnical SupportInstallation PlanningEquipment InspectionMicrosoft WindowsMicrosoft OfficeData AnalysisManual DexterityCompliance Management
Soft Skills
Verbal CommunicationWritten CommunicationIndependent ThinkingDetail OrientedCustomer Service
Tools & Technologies
Test EquipmentParts Inventory ManagementService Management Software
Certifications & Qualifications
Valid Driver's LicenseCOVID-19 VaccinationAnnual Influenza Vaccination
Industry Keywords
Health and Safety ComplianceQuality Management SystemsCustomer GoodwillTechnical Problem Resolution
About the role
Key responsibilities & impact- Provide technical direction and support to customers on operation and maintenance of company products
- Serve as customer contact for technical and service-related problems
- Demonstrate product uses and advantages
- Collaborate with sales and marketing, QA/QC, and research and development to address customer concerns, determine corrective action, and follow up with customers
- Install, check out, operate, maintain, repair, and upgrade equipment within service-management time requirements
- Perform preventative maintenance according to published procedures
- Maintain equipment performance and maintenance records
- Guide and train customer personnel on operation, maintenance, inspection procedures, and techniques
- Analyze equipment failures and recommend corrective action
- Assist with design changes to improve equipment efficiency or reduce operating costs
- Participate in installation planning when required
- Maintain customer goodwill through effective service, arrival-time, issue, and customer communication
- Manage company assets including vehicle, computer, parts inventory, test equipment, and tools
- Ensure compliance with Health, Safety, Environment, Energy, and Quality Management Systems
- Participate in reasonable work activities assigned by management
Requirements
What you’ll need- Minimum of 1 year working in a similar field-based repair position
- Familiarity with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
- Valid driver’s license
- Able to obtain credit approval for Corporate Credit card
- Good verbal and written communication skills
- Independent thinking
- Detail oriented
- Strong problem-solving skills
- Able to lift 50 pounds; must be able to bend, push and so forth
- Manual dexterity
- Willingness to work up to and over 8 hours/day, 40 hours/week, weekends, holidays, and after-hours
- Occasional overnight travel
- Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements, which may include COVID-19 and annual influenza vaccinations
- Must be authorized to work for any employer in the United States; employment visa sponsorship is unavailable now and in the future
- Must effectively speak, read, write, and understand English
Benefits
Comp & perks- 401(k) plan with company contributions
- Paid vacation, holiday and personal days
- Employee assistance program
- Medical, prescription drug, dental and vision coverage
- Life insurance
- Disability coverage
- Wellness program
- Company vehicle
- Company computer
- Trunk stock parts inventory
- Test equipment and tools