Technical Implementation Specialist

Fresenius Kabi USA

. Own implementation and technical support of the CGT Technologies portfolio’s software application at customer sites .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in software implementation and technical support within regulated environments, with strong project management and troubleshooting capabilities. Proficient in translating technical requirements into effective solutions while ensuring compliance with industry standards.

Highest-signal resume keywords

Software ImplementationSystems IntegrationTechnical SupportProject ManagementCustomer-Facing Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software ImplementationSystems AdministrationSystems IntegrationTechnical SupportComputerized System ValidationChange ControlCybersecurityNetworkingWeb InterfacesAPIs

Soft Skills

Analytical SkillsTroubleshooting SkillsProblem-Solving SkillsCommunication SkillsCollaboration Skills

Tools & Technologies

Microsoft WindowsWindows ServerMicrosoft SQL ServerMicrosoft OfficeCRM Systems

Industry Keywords

BiotechnologyPharmaceuticalMedical DeviceRegulated Manufacturing21 CFR Part 11EU Annex 11

Tech Stack

Tools & technologies

Cyber SecurityFirewallsMS SQL ServerSQL

About the role

Key responsibilities & impact

Own implementation and technical support of the CGT Technologies portfolio’s software application at customer sites
Support pre-sale technical consultations, customer requirement and technical environment assessments, product presentations, demonstrations, and responses to requests for information or proposals
Define implementation scope, system prerequisites, responsibilities, dependencies, risks, and completion criteria
Develop and manage implementation plans covering installation preparation, configuration, system integration, testing, and upgrades
Coordinate implementation activities with customer IT, automation engineering, MSAT, Quality, and other technical stakeholders
Translate technical requirements into solutions for system configuration, user access, connected devices, external-system interfaces, reporting, and workflows
Coordinate with Business Development, Account Executive, FAS, Field Service, Technical Support, Engineering, Quality, and other internal stakeholders
Provide project updates, communicate technical decisions, identify risks or delays, and coordinate corrective actions
Troubleshoot and resolve installation, configuration, integration, connectivity, and performance issues
Support customer testing, validation, change control, and acceptance activities with technical information and documentation
Participate in customer technical support activities
Maintain implementation records, project status, technical decisions, configurations, risks, and follow-up actions in company systems and CRM
Gather and communicate customer feedback to Global Product Management
Represent the company at customer meetings and business events
Travel up to 10% for customer implementations and business objectives
Ensure compliance with Health, Safety, Environment, Energy, and Quality Management Systems

Requirements

What you’ll need

Bachelor’s degree in Computer Science
Minimum of 5 years of related experience in software implementation, systems administration, systems integration, technical support, or a related field
Demonstrated customer-facing experience implementing, integrating, or supporting software systems in biotechnology, pharmaceutical, medical device, or other regulated manufacturing environments
Experience with Microsoft Windows and Windows Server environments, Microsoft SQL Server, databases, web applications, and report generation
Working knowledge of networking, Wi-Fi, remote-access technologies, VPNs, firewalls, HTTPS/TLS, and system connectivity troubleshooting
Working knowledge of user accounts, role-based permissions, Active Directory, certificates, and web-server administration
Experience with web interfaces, APIs, and integration with enterprise or manufacturing systems
Experience with computerized system validation, change control, cybersecurity, and 21 CFR Part 11 or EU Annex 11 requirements preferred
Strong project-management skills, including the ability to manage multiple customer implementations, priorities, and project dependencies
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication and collaboration skills, with the ability to communicate effectively with technical and nontechnical audiences
Proficiency with Microsoft Office applications
Ability to travel up to 10% based on business needs
Must be able to effectively speak, read, write, and understand English
Applicants must be authorized to work for any employer in the United States; employment visa sponsorship is unavailable

Benefits

Comp & perks

Bonus plan with a target of 10% of the base salary
401(k) plan with company contributions
Paid vacation, holiday and personal days
Employee assistance program
Medical coverage
Prescription drug coverage
Dental coverage
Vision coverage
Life insurance
Disability coverage
Wellness program