IT Analyst

Fresh Del Monte

. Provide hands-on Level 3 Windows desktop and laptop support, including imaging, deployment, hardware, troubleshooting, and OS-level issue resolution .

Posted 11/5/2026full-timeRochelle • Illinois • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Level 3 Windows desktop support, advanced troubleshooting of Windows operating systems, and effective management of user accounts in Active Directory. Proficient in providing customer service and support for networked devices while maintaining detailed documentation.

Highest-signal resume keywords

Level 3 Windows SupportActive Directory ManagementAdvanced Troubleshooting of Windows 10/11Network Issue Diagnosis (TCP/IP, DNS, DHCP)ITSM Platform Experience (FreshService)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows Desktop SupportTroubleshooting Windows Operating SystemsNetwork Connectivity DiagnosisSAP Client SupportEndpoint Security ToolingMicrosoft 365 Applications SupportMobile Device Support (iOS/Android)Imaging and DeploymentGroup Policy ManagementPrint Server Support

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsAttention to DetailAbility to Work IndependentlyCollaboration with IT Teams

Tools & Technologies

FreshServiceMicrosoft Entra IDIntuneAzureAWS

Certifications & Qualifications

CompTIA A+Network+Microsoft 365 Certified: Modern Desktop Administrator

Industry Keywords

Manufacturing SupportDistribution SupportSupply Chain EnvironmentITIL PracticesMDM (Mobile Device Management)

Tech Stack

Tools & technologies

AndroidAWSAzureCloudDNSiOSITSMTCP/IP

About the role

Key responsibilities & impact

Provide hands-on Level 3 Windows desktop and laptop support, including imaging, deployment, hardware, troubleshooting, and OS-level issue resolution
Diagnose and resolve Level 2 network issues involving LAN/Wi-Fi connectivity, VPN, switches, access points, DNS, and DHCP
Troubleshoot Windows operating systems, Microsoft 365/Office applications, and web browsers
Support networked and local printers, drivers, queues, and multifunction devices
Provide first-line troubleshooting for SAP client issues and escalate functional or backend issues
Manage user accounts, group memberships, and access in Active Directory, Entra ID, and Microsoft 365
Document incidents, requests, and resolutions in FreshService and maintain accurate asset records
Support endpoint security tooling and assist with patching and software development
Coordinate with vendors and central IT on hardware replacements, warranty claims, and circuit/ISP issues
Provide customer service to employees, including executives and remote users
Participate in IT projects including rollouts, upgrades, and migrations

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience
3-5+ years in an IT support/desktop support role, with at least 1-2 years performing Level 3 Windows support
Advanced troubleshooting of Windows 10/11, including registry, Group Policy, profile issues, performance problems, and boot/recovery scenarios
Solid understanding of TCP/IP, DNS, DHCP, VLANs, Wi-Fi, and VPN
Strong troubleshooting experience with Outlook, Teams, OneDrive, and the Office suite
Comfortable diagnosing issues across Edge, Chrome, and Firefox
Hands-on experience supporting networked and local printers, print servers, and MFP devices
Working familiarity with SAP GUI installation, configuration, and end-user-side troubleshooting
Day-to-day experience with Active Directory, Microsoft Entra ID, and endpoint management tooling such as Intune
Excellent verbal and written communication skills
Strong organizational skills and attention to detail in ticket documentation
Able to work independently on-site with minimal day-to-day supervision while collaborating with a distributed IT team
Industry certifications: CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent
Experience supporting users in a manufacturing, distribution, or supply chain environment
Familiarity with ITSM platforms (FreshService preferred) and ITIL practices
Experience with mobile device support (iOS/Android) under MDM
Exposure to Azure, AWS, or other cloud platforms
Bilingual (English/Spanish) is a plus
Position does not qualify for relocation expenses

Benefits

Comp & perks

Medical, Dental & Vision Insurance
401(k) with company match
Employer-paid life & disability insurance
Flexible Spending Accounts (FSA)
Paid Time Off (PTO)
7 Company Paid Holidays
24/7 Telemedicine & Employee Assistance Program
Optional voluntary benefits (legal, accident, identity protection)
Eligibility on the first of the month following your hire date