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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer requests and expectations in the custom jewelry sector, with a strong focus on communication, organization, and problem-solving. Proficient in coordinating with internal teams to ensure production readiness and enhance customer experience through technology and workflow improvements.
Highest-signal resume keywords
Customer Success ManagementAccount ManagementStrong Verbal CommunicationWorkflow ImprovementCAD Preparation Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Request ManagementQuote PreparationPricing CoordinationOrder TrackingProblem-Solving
Soft Skills
Strong Listening SkillsAttention to DetailProactive MindsetOrganizational Skills
Tools & Technologies
CRM SystemsSaaS PlatformsWorkflow Management SoftwareAI Tools
Industry Keywords
Custom Jewelry ManufacturingJewelry Production WorkflowsLuxury ProductsDiamondsGemstones
About the role
Key responsibilities & impact- Manage inbound customer requests for custom jewelry pieces
- Serve as the primary point of contact for assigned accounts
- Communicate with customers via email, phone, and messaging platforms
- Provide a high-touch, responsive customer experience
- Review customer submissions and identify missing or unclear information
- Ask clarifying questions and translate customer requests into actionable instructions for internal teams
- Guide customers through pricing, materials, manufacturing capabilities, and design trade-offs
- Align customer expectations with operational capabilities and production timelines
- Coordinate with CAD designers, production, and operations teams
- Support CAD preparation and coordination to ensure production-ready designs
- Assist with quote preparation and pricing coordination
- Track orders from design through manufacturing and final delivery
- Ensure required materials, specifications, and approvals are received before production
- Escalate production or technical issues when needed
- Follow up on approvals, missing inputs, and stalled orders
- Maintain accurate notes, communications, and order updates in internal systems
- Support continuous improvement of internal workflows and customer processes
- Identify opportunities to improve organization, efficiency, and customer experience using technology or automation
Requirements
What you’ll need- Excellent written and spoken English
- Strong verbal communication skills with a neutral, easy-to-understand accent suitable for communicating with US-based customers
- Strong listening skills and ability to ask thoughtful follow-up questions
- 2+ years of experience in Customer Success, Account Management, Client Services, Operations, or similar customer-facing roles
- Experience managing multiple customer requests while working under tight deadlines
- Highly organized with exceptional attention to detail
- Tech-savvy and able to quickly learn new systems and software
- Strong problem-solving skills with a proactive, ownership mindset
- Demonstrated ability to improve workflows, solve problems independently, or take initiative beyond assigned responsibilities
- Comfortable working US business hours
- Preferred: experience in jewelry, diamonds, gemstones, luxury products, custom manufacturing, custom or bespoke jewelry manufacturing, CAD preparation or coordination, jewelry production workflows, quote preparation, pricing coordination, SaaS platforms, marketplaces, CRM systems, AI tools, or workflow management software
- Experience at companies like Rare Carat, Nivoda, or similar jewelry or diamond technology companies is highly preferred
Benefits
Comp & perks- Fully remote company/work environment
- Opportunity to work with fast-growing companies and US-based startups
- Exposure to modern software, AI-assisted design tools, and a high-touch customer experience
- Remote work aligned to US business hours
- Start date as soon as possible