Customer Support Associate

Fresh Prints

. Support SeatGeek customers through phone, email, and live chat .

Posted 11/2/2026full-timeRemote • PhilippinesJuniorMid-Level💰 $700 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on problem-solving, effective communication, and attention to detail. Proficient in managing multiple priorities while adhering to information security and confidentiality requirements.

Highest-signal resume keywords

Customer Support ExperienceStrong Spoken And Written EnglishProblem-Solving SkillsAttention To DetailMulti-Channel Customer Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportContact-Center OperationsTicket PurchasesAccount AccessPaymentsRefundsEvent ChangesDocumentationEscalation ProceduresInformation Security

Soft Skills

EmpathyCalm Under PressureOwnershipCollaborationOpenness To Feedback

Tools & Technologies

PhoneEmailLive ChatCustomer Support SystemsHigh-Speed Internet ConnectionComputerHeadset With Microphone

Industry Keywords

Customer-Facing RoleCustomer SatisfactionQuality ReviewsTrainingTeam Meetings

About the role

Key responsibilities & impact

Support SeatGeek customers through phone, email, and live chat
Help customers with ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes
Investigate customer concerns using SeatGeek’s systems, policies, and internal resources
Communicate clearly and empathetically during urgent or frustrating situations
Take ownership of customer issues and deliver accurate, timely, and practical resolutions
Document customer interactions and resolutions accurately
Escalate issues requiring additional support through appropriate channels
Meet customer satisfaction, quality, productivity, attendance, and schedule-adherence expectations
Participate in coaching, quality reviews, training, and team meetings
Follow customer-data, account-security, confidentiality, and information-security requirements
Share recurring customer concerns and process gaps with the Team Lead
Collaborate with teammates and internal partners to provide a consistent customer experience
Complete Frontier’s advanced assessment and training, including realistic customer scenarios and support workflows

Requirements

What you’ll need

At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role
Strong spoken and written English
Experience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred
A customer-first mindset and the ability to remain calm and helpful during difficult conversations
Strong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated
High attention to detail and the ability to document information accurately
Comfort learning new systems, policies, and workflows
Ability to manage multiple priorities in a fast-paced environment
A track record of reliability, punctuality, and ownership
Openness to feedback and the ability to apply coaching quickly
A collaborative, “one team” approach to working with colleagues
A reliable computer and headset with a microphone for the training period
A stable high-speed internet connection suitable for voice and video calls
A dependable backup internet connection
A quiet and professional workspace
Ability to meet SeatGeek and Frontier’s information-security and workspace requirements

Benefits

Comp & perks

Full-time, remote working arrangement
Work equipment provided once you join the live team
Regular coaching, quality reviews, training, and team meetings
Advanced assessment sessions and hands-on training with SeatGeek’s platform and support tools
Opportunity to help shape a new team
Experience supporting a leading technology platform in the live-events industry
Collaborative team environment focused on ownership, transparency, and continuous improvement