Customer Support Specialist – Retail Operations

Fresh Prints

. Support TVP customers by responding to inquiries across multiple brands while maintaining each brand’s policies, tone, and communication standards .

Posted 10/7/2026full-timeRemote • IndiaJuniorMid-Level💰 ₹700,000 - ₹900,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and service, with a strong focus on written communication, problem-solving, and operational efficiency. Proficient in using Shopify and Google Sheets to manage customer inquiries and data effectively.

Highest-signal resume keywords

Customer Support ExperienceShopify ProficiencyGoogle Sheets ExpertiseStrong Written CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportOrder ManagementInventory ManagementData OrganizationRefund ProcessingReturn HandlingOperational WorkflowsIssue InvestigationProcess ImprovementAttention to Detail

Soft Skills

EmpathyAdaptabilityCollaborationReliabilityPunctuality

Tools & Technologies

ShopifyGoogle Sheets

Industry Keywords

E-commerceRetailCustomer-Facing RoleContact-Center OperationsU.S.-Based CustomersInternational Customers

About the role

Key responsibilities & impact

Support TVP customers by responding to inquiries across multiple brands while maintaining each brand’s policies, tone, and communication standards
Write clear, accurate, empathetic, thoughtful, and professional customer responses
Handle refunds, return labels, order updates, returns, and inventory adjustments
Use Shopify to review and manage customer and order information
Use Google Sheets to maintain trackers, organize data, reconcile information, and manage operational workflows
Track and resolve returns, backorders, fulfillment errors, stock shortages, shipping issues, and other customer-related operational issues
Work across inventory, order management, shipping, and project management systems
Investigate issues, identify root causes, and escalate when necessary
Manage multiple priorities while maintaining accuracy and completing tasks
Identify recurring issues or process gaps and contribute to workflow improvements

Requirements

What you’ll need

At least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role, preferably in retail or e-commerce
Excellent written communication skills, with strong grammar, clarity, and ability to adapt tone across different brands
Experience assisting customers through phone, email, or live chat
Exceptional attention to detail and ability to identify inconsistencies and errors
Strong working knowledge of Google Sheets, including filters, sorting, shared trackers, and basic formulas
Hands-on experience with Shopify
Previous experience working with a U.S.-based/international company and U.S./international customers
Ability to manage multiple priorities in a fast-paced environment
Track record of reliability, punctuality, and ownership
Strong problem-solving skills and judgment to determine when to resolve independently or escalate
Systems-thinking mindset and ability to understand how tools, teams, and operational processes connect
Ability to learn new systems and processes quickly and work independently
Collaborative approach to working with colleagues
Reliable computer meeting required technical specifications
Stable high-speed internet connection suitable for voice and video calls
Dependable backup internet connection
Quiet and professional workspace
Reliable headset with a microphone
Ability to meet SeatGeek and Frontier’s information-security and workspace requirements
U.S. shift hours are non-negotiable

Benefits

Comp & perks

Support customers across a variety of retail and e-commerce brands
Opportunity to help shape how a new team grows
Hands-on experience with e-commerce, fulfillment, branded stores, and operational support
Collaborative team valuing ownership, transparency, and continuous improvement
Fully remote work arrangement