Property Management Specialist

Fresh Prints

. Respond to prospect and resident inquiries through email, CRM platforms, and other digital channels.

Posted 10/19/2026full-timeRemote • Philippines, IndiaJuniorMid-Level💰 $700 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication, organization, and problem-solving in a remote environment. Proficient in managing inquiries, maintaining records, and collaborating with various teams to enhance operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceCRM Platform ProficiencyMicrosoft Office 365 ProficiencyProperty Management Software ExperienceStrong Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProperty ManagementLeasingAdministrative SupportCRM PlatformsYardiMicrosoft Office 365Data ManagementReport PreparationWorkflow Improvement

Soft Skills

Strong Verbal CommunicationOrganizational SkillsProblem-Solving SkillsEmpathyAttention to Detail

Tools & Technologies

CRM PlatformsYardiMicrosoft OutlookMicrosoft WordMicrosoft TeamsMicrosoft Excel

Industry Keywords

Remote EnvironmentCustomer SatisfactionOperational EfficiencyLead ManagementProperty Tours

About the role

Key responsibilities & impact

Respond to prospect and resident inquiries through email, CRM platforms, and other digital channels.
Handle incoming inquiries, follow up with prospects, answer initial questions, and schedule virtual, in-person, and self-guided property tours.
Resolve routine resident questions independently and escalate urgent, sensitive, or property-specific issues.
Maintain accurate records of inquiries, follow-ups, lead statuses, tour outcomes, and leasing activities.
Assist with application follow-ups, documentation, conditional approvals, guarantor workflows, and lease preparation.
Use approved templates and brand guidelines to ensure clear, accurate, grammatically correct communication.
Assist onsite teams with remote administrative tasks, resident communications, package-delivery inquiries, and team coordination.
Track key performance metrics, prepare recurring reports, document meetings, and maintain records of decisions and action items.
Collaborate with property management, marketing, compliance, maintenance, operations, and IT teams.
Identify opportunities to improve response times, workflows, customer satisfaction, and operational efficiency.

Requirements

What you’ll need

High school diploma or equivalent; a college degree or coursework is preferred.
At least 2 years of experience in customer service, property management, leasing, call center operations, administrative support, or a related field.
Experience supporting U.S.-based customers or teams in a remote environment is preferred.
Excellent written English, including grammar, spelling, punctuation, and professional email communication.
Strong verbal communication skills and the ability to handle customer conversations confidently.
Intermediate proficiency in Microsoft Office 365, including Outlook, Word, Teams, and Excel.
Experience with CRM platforms, Yardi, or property management software is an advantage.
Strong organizational skills and the ability to manage multiple communication queues, properties, and deadlines.
Good judgment, empathy, problem-solving skills, and the ability to handle sensitive situations professionally.
Ability to work independently, take ownership of tasks, and follow through without constant supervision.
Comfortable learning new software, following established procedures, and escalating issues when necessary.
Reliable internet connectivity and a professional remote workspace.
Availability to work a schedule aligned with U.S. Pacific Time.
A customer-first mindset with a strong focus on service quality.
Excellent attention to detail and a high standard of written communication.
A proactive approach to problem-solving and follow-ups.
Strong ownership and accountability for assigned responsibilities.
The ability to prioritize tasks and adapt to changing business needs.
A collaborative attitude and willingness to continuously improve processes.