Shopify Support Advisor

Fresh Prints

. Respond promptly to customer inquiries and deliver a best-in-class customer experience .

Posted 10/5/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support by effectively managing inquiries, troubleshooting technical issues, and collaborating with internal teams. Proficient in utilizing tools for data analysis and reporting while maintaining excellent communication and organizational skills.

Highest-signal resume keywords

Customer Support ExperienceTechnical TroubleshootingCommunication SkillsMultitasking AbilityE-Commerce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingProblem-SolvingData AnalysisTicket ResolutionKnowledge Documentation

Soft Skills

Excellent CommunicationOrganizational SkillsTime ManagementAdaptabilityCustomer-Centric Mindset

Tools & Technologies

TableauLookerSQLBI PlatformsSlack

Industry Keywords

E-CommerceSaaSMerchant SupportCustomer ExperienceSupport Management

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Respond promptly to customer inquiries and deliver a best-in-class customer experience
Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
Become a product expert to answer questions quickly and accurately
Manage 20–30 open customer conversations at a time
Own follow-ups and ensure tickets are resolved in a timely manner
Collaborate with internal teams on escalated or complex issues
Identify trends in support issues and share insights with product, tech, and operations teams
Contribute to internal knowledge-sharing through documentation and training
Report to the Support & Implementation Manager
Communicate with customers daily via email, Slack, and chat

Requirements

What you’ll need

Proven experience in a merchant support or a related role
Excellent communication and problem-solving skills
Ability to help people and think on your feet
Comfortable wearing many hats and juggling priorities
Ability to multitask, stay organized, and manage time effectively
Experience in e-commerce, SaaS, or analytics is a plus
Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Comfortable with providing weekend support

Benefits

Comp & perks

Competitive salary and equity packages
Flexible vacation and PTO
Fully remote work arrangement