Travel Operations Manager – Luxury Travel Leadership

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. Own shift-level operations across Client Service, Ticketing, Trip Fulfillment, and Process Management .

Posted 11/3/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing luxury travel operations with a focus on client service, team leadership, and process improvement. Proficient in data-driven decision-making and maintaining high service quality standards.

Highest-signal resume keywords

Luxury Travel Operations ManagementStrong Sabre ProficiencyData-Driven Decision MakingTeam Leadership and CoachingProcess Improvement and SOP Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service ManagementTicketingTrip FulfillmentPerformance ReviewResource AllocationIssue ResolutionData AccuracyOperational Process ImprovementInternational Business BookingsAward Travel Programs

Soft Skills

Excellent CommunicationCalm Under PressureEmpathyCoachingRelationship Building

Tools & Technologies

AsanaPeriskopeStripeCRM Platforms

Industry Keywords

Luxury HospitalityHigh-Touch Service OperationsClient Journey ManagementService RecoveryGlobal Team Management

About the role

Key responsibilities & impact

Own shift-level operations across Client Service, Ticketing, Trip Fulfillment, and Process Management
Manage 3–4 Team Leads across concierge functions
Provide daily coaching, feedback, and support to develop judgment and leadership
Build a culture balancing ownership, precision, empathy, speed, and quality
Conduct regular performance and growth reviews
Direct client-facing operations during shifts with real-time decision-making
Allocate resources, manage escalations, and resolve complex issues
Ensure seamless handovers between shifts
Maintain 95%+ SLA adherence and 98%+ data accuracy
Own the end-to-end client journey, including requests, quotes, bookings, and follow-ups
Personally handle VIP clients and high-complexity situations
Provide timely updates and proactive solutions
Lead service recovery and strengthen client relationships
Submit at least two documented process improvements per month
Identify and systematically solve patterns in client feedback, system inefficiencies, and team performance
Partner with Process Management and other teams to streamline workflows
Use data to make decisions, validate improvements, and track impact
Collaborate with Product, Operations, and Leadership on systems and consistency across shifts
Represent client and team perspectives in strategic discussions
Contribute insights shaping global growth while maintaining service quality

Requirements

What you’ll need

4+ years in luxury travel, hospitality, or high-touch service operations
2+ years in a leadership or management role
Strong Sabre proficiency, including fare rules, complex routing, and ticketing
Data-driven approach using metrics to identify trends and improve performance
Excellent written and verbal communication
Ability to coach with clarity and write polished client messages
Calm under pressure
Experience with international business/first-class bookings or award travel programs is a plus
Familiarity with Asana, Periskope, Stripe, or similar workflow/CRM platforms is a plus
Experience building or improving operational processes, SOPs, or training programs is a plus
Experience managing remote, global teams is a plus
Luxury hospitality brand experience is a plus

Benefits

Comp & perks

Clear growth path: Concierge Manager → Senior Concierge Manager → Associate Director → Director
Promotion based on demonstrated performance and impact
Regular reviews with clear metrics and feedback
Head of People partnership and support
Dedicated Process Management team support
Predictable scheduling with shifts known in advance
Proper shift handovers
Global team with colleagues across continents
Merit-based performance incentives
Advanced travel optimization learning
Leadership experience managing global teams
Cross-functional collaboration with Product, Engineering, and Operations
Operational leadership experience at a venture-backed company