Travel Operations Manager – Luxury Travel Leadership

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. Own shift-level operations across Client Service, Ticketing, Trip Fulfillment, and Process Management .

Posted 11/3/2026full-timeRemote • PhilippinesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client service operations with a focus on luxury travel and hospitality, ensuring high standards of service quality and operational efficiency. Proven ability to lead teams, implement process improvements, and utilize data-driven decision-making to enhance performance.

Highest-signal resume keywords

Luxury Travel Operations ManagementTeam Leadership and CoachingSabre ProficiencyData-Driven Decision MakingClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Service OperationsPerformance Review ManagementProcess ImprovementSOP DevelopmentComplex RoutingTicketingData AnalysisEscalation ManagementResource AllocationService Level Agreement Adherence

Soft Skills

Effective CommunicationEmpathyCalm Under PressureLeadership DevelopmentProblem Solving

Tools & Technologies

AsanaPeriskopeStripeCRM Platforms

Industry Keywords

Luxury HospitalityHigh-Touch ServiceInternational Business BookingsAward Travel ProgramsConcierge Functions

About the role

Key responsibilities & impact

Own shift-level operations across Client Service, Ticketing, Trip Fulfillment, and Process Management
Manage 3–4 Team Leads across concierge functions
Provide daily coaching, feedback, and leadership development
Build a culture balancing ownership, precision, empathy, speed, and quality
Conduct regular performance reviews
Direct client-facing operations during shifts and make real-time decisions
Allocate resources, manage escalations, and resolve complex issues
Ensure seamless handovers between shifts
Maintain 95%+ SLA adherence and 98%+ data accuracy
Own the end-to-end client journey, including requests, quotes, bookings, and follow-ups
Personally handle VIP clients and high-complexity situations
Provide timely updates and proactive solutions
Turn service recovery into stronger client relationships
Submit at least two documented process improvements per month
Identify and systematically solve feedback, system, and performance issues
Partner with Process Management and other teams to streamline workflows
Use data to make decisions, validate improvements, and track impact
Collaborate with Product, Operations, and Leadership to implement systems and scale consistency
Represent client and team perspectives in strategic discussions
Contribute insights shaping global growth while maintaining service quality

Requirements

What you’ll need

4+ years in luxury travel, hospitality, or high-touch service operations
2+ years in a leadership or management role, including coaching teams
Strong Sabre proficiency, including fare rules, complex routing, and ticketing
Data-driven approach using metrics to identify trends and improve performance
Excellent written and verbal communication
Ability to coach with clarity and write polished client messages
Calm under pressure
Experience with international business/first-class bookings or award travel programs (nice to have)
Familiarity with Asana, Periskope, Stripe, or similar workflow/CRM platforms (nice to have)
Track record of building or improving operational processes, SOPs, or training programs (nice to have)
Experience managing remote, global teams (nice to have)
Background in luxury hospitality brands (nice to have)

Benefits

Comp & perks

Clear growth path: Concierge Manager → Senior Concierge Manager → Associate Director → Director
Promotion based on demonstrated performance and impact, not politics or tenure
Regular reviews with clear metrics and feedback
Head of People support
Dedicated Process Management team support
Predictable scheduling with shifts known in advance
Proper shift handovers
Global team with colleagues across continents
Merit-based performance incentives
Advanced travel optimization learning
Leadership experience with global teams, shared metrics, and real-time decision-making
Cross-functional collaboration with Product, Engineering, and Operations
Operational leadership experience at a venture-backed company growing 5x year-over-year