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Booking Assistant – Contract until September 2027
Fresh Tracks Canada. Book all trip components with tourism suppliers across Canada and communicate traveller preferences to travel partners .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and attention to detail while managing travel bookings and supplier relationships. Capable of supporting operations through effective data management, training material development, and process improvement.
Highest-signal resume keywords
Professional Communication SkillsAttention To DetailTime ManagementCustomer Service ExperienceTravel/Tourism Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Booking ManagementData ReportingFile AuditingReservation Best PracticesTroubleshooting
Soft Skills
CollaborationAdaptabilityConstructive Feedback ReceptionProblem-SolvingInnovation
Tools & Technologies
Operations Inbox Management
Industry Keywords
TravelTourismSupplier CommunicationEmergency SituationsContinuous Improvement
About the role
Key responsibilities & impact- Book all trip components with tourism suppliers across Canada and communicate traveller preferences to travel partners
- Support Vacation Coordinators with auditing files when needed
- Answer supplier emails and calls and follow up on missing confirmations
- File confirmations accurately and promptly
- Support manifesting details for key suppliers
- Capture data and provide reporting, including during emergency-on-the-road situations
- Manage cancelled and modified bookings, including supplier communication, build updates, and cancellation costs
- Manage the operations inbox
- Collect and collate reservation best practices and knowledge to support training-material development and maintenance
- Support operations and technology teams with training-material details
- Perform daily availability checks to maximize bookings
- Support ad hoc projects
- Generate ideas and efficiencies to improve Fresh Tracks Canada and its operations
- Help with other aspects of running and developing the business as needed
Requirements
What you’ll need- Strong, professional communication skills, both verbal and written
- High attention to detail
- Superior time management skills and the ability to prioritize tasks
- Excellent telephone and written communication skills with an emphasis in customer service care with travel partners
- Ability to troubleshoot
- Open to receiving and incorporating constructive feedback and coaching in an environment of continuous improvement
- Passion for collaborating and understanding different perspectives; ability to listen and learn from the experiences of others
- Ambassador to innovation and change
- Preference given to candidates with travel/tourism industry experience, ideally relating to travel in Canada, but this is not essential
- Availability for Monday–Sunday shifts, including rotating Saturdays around month/quarter end and statutory holidays
Benefits
Comp & perks- Applauz Recognition
- Friendly and fun team environment with company celebrations and social events
- DE&I initiatives and events
- Social Clubs including Book Club & Fitness Club