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Crisis Advocate
Friends of the Family. Provide over-the-phone advocacy, shelter navigation, and resources and referrals to people fleeing violence throughout Northeast Iowa (Region 3) .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing advocacy, crisis counseling, and resource navigation for individuals fleeing violence, while ensuring compliance with data tracking and documentation requirements.
Highest-signal resume keywords
Over-The-Phone AdvocacyCrisis CounselingShelter NavigationData Tracking ComplianceHotel Placement Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Industry Keywords
Crisis ServicesVictim AdvocacyResource ReferralSafe Shelter OptionsDiversion Strategies
About the role
Key responsibilities & impact- Provide over-the-phone advocacy, shelter navigation, and resources and referrals to people fleeing violence throughout Northeast Iowa (Region 3)
- Manage hotel placement by coordinating with hotel partners
- Respond occasionally in person to shelter placements
- Connect hotel guests to basic needs through system navigation, referrals, and resources
- Identify and pursue safe alternatives to hotel stays whenever possible
- Provide advocacy, crisis counseling, and access to crisis services and housing programs to crisis-line callers
- Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence
- Provide victim advocacy, crisis counseling, and education to survivors of violence staying at Friends House
- Comply with data tracking and documentation requirements
Requirements
What you’ll need- Ability to provide over-the-phone advocacy, shelter navigation, resources, and referrals to people fleeing violence
- Ability to coordinate hotel placements with hotel partners
- Ability to provide advocacy and crisis counseling
- Ability to navigate safe shelter options and diversion strategies
- Ability to comply with data tracking and documentation requirements