Front

Full-stack Engineer

• Build and maintain shared backend frameworks, libraries, and internal tooling used by engineering teams across Front
• Design and implement reliable, observable, and performant systems, including the event-driven task queue, batch job framework, database ORM, and real-time event infrastructure
• Own and evolve CI/CD systems to ensure fast, reliable, and safe delivery pipelines
• Collaborate with engineering teams to understand pain points, establish shared patterns, and drive adoption of new frameworks
• Influence Front's backend architecture and engineering-wide standards
• Navigate ambiguity, define problems to solve, and deliver solutions of significant complexity
• Build systems that enable engineering teams to ship customer-facing features
• Improve production systems with compounding impact across the engineering organization

Software Engineer – Foundations

Customer Success Manager

• Lead, coach, and develop a team of Customer Success Managers, setting clear expectations, driving performance, and building a culture of ownership and customer empathy.
• Own retention and expansion outcomes across the team’s book of business, with operational cadence around forecasting, risk management, and pipeline health.
• Partner with Sales on renewals and expansion strategy, ensuring clean handoffs, strong account planning, and aligned customer narratives.
• Build scalable team processes including QBRs, success planning, health scoring, and playbooks.
• Operate as an escalation leader for at-risk accounts, navigating complex stakeholder dynamics and creating recovery plans.
• Collaborate with Support, Product, and Engineering to unblock customers and influence roadmap priorities.
• Drive continuous improvement using data, identifying leading indicators, coaching behaviors, and improving execution across the customer lifecycle.

Software Engineer – Foundations

Senior Manager, Customer Success