Account Manager

Front

. Own the commercial lifecycle by managing renewals and expansion opportunities across a portfolio of core customers .

Posted 11/8/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $110,000 - $127,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the commercial lifecycle, including renewals and expansion opportunities within a SaaS portfolio. Proven ability to build relationships, leverage data for customer insights, and collaborate across teams to enhance customer experience and drive revenue growth.

Highest-signal resume keywords

Account ManagementCustomer SuccessRevenue GrowthNegotiation SkillsB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewals ManagementUpsell StrategiesCross-Sell OpportunitiesBusiness Case DevelopmentCRM ManagementData InterpretationMetrics-Driven EnvironmentContract NegotiationStrategic Account PlanningProblem-Solving

Soft Skills

Relationship BuildingCommunication SkillsAttention to DetailOrganizational SkillsStakeholder Management

Tools & Technologies

AI ToolsFront AI CapabilitiesCRM SoftwareCustomer Feedback SystemsCollaboration Tools

Industry Keywords

SaaSCustomer ExperienceCommercial RoleB2BCustomer Engagement

About the role

Key responsibilities & impact

Own the commercial lifecycle by managing renewals and expansion opportunities across a portfolio of core customers
Identify upsell and cross-sell opportunities, run discovery, build business cases, negotiate contracts, and close commercial deals
Build trusted relationships with customer stakeholders and understand their goals, challenges, and evolving business needs
Introduce Front’s AI capabilities, Autopilot, Professional Services, premium support, and other relevant offerings
Partner with the mapped Customer Success Manager using product usage data, health signals, and customer feedback to drive expansion and mitigate churn risk
Create and execute strategic account plans aligned with customer priorities and Front’s capabilities
Maintain accurate CRM records, manage pipeline, forecast renewals and expansion, and track customer and commercial activity
Collaborate with Sales, Support, Product, Marketing, and Services to resolve issues, advocate for customer feedback, and improve customer experience

Requirements

What you’ll need

3–5 years in Account Management, Customer Success, or a related commercial role, ideally managing and growing a portfolio of SaaS customers
Track record of owning revenue outcomes, including renewals, upsell, cross-sell, or expansion in a quota-carrying or metrics-driven environment
Ability to build credibility with a range of stakeholders, understand business priorities, and communicate value clearly
Strong discovery, negotiation, and problem-solving skills
Experience partnering with Customer Success, Support, Product, Services, and other teams
Strong organization and attention to detail
Ability to interpret customer usage, engagement, and health data
Comfort leveraging AI tools and Front’s AI capabilities
Experience working in B2B SaaS is required
Experience with customer experience, support, collaboration, or communications products is a plus

Benefits

Comp & perks

Equity
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Commission