Bilingual, Call Agent

FRONTLINE CALL CENTER

. Provide bilingual customer service support to individuals .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates bilingual customer service capabilities in Spanish and English, with a strong emphasis on remote support and technical proficiency in navigating multiple systems. Requires adherence to attendance policies and the ability to work from home with specific technical requirements.

Highest-signal resume keywords

Bilingual Spanish/English FluencyCall Center ExperienceRemote Work ExperienceTech-SavvyWindows 11-Based PC

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical SupportSystem NavigationComputer SetupInternet Speed Requirements

Soft Skills

CommunicationProblem-SolvingAdaptability

Tools & Technologies

Dual MonitorsRecent-Generation Intel i5/i7/i9 ProcessorAMD Ryzen 5/7/9 ProcessorEthernet Connection

Industry Keywords

Bilingual SupportEmergency Shelter ResourcesAttendance PolicyHome Office

About the role

Key responsibilities & impact

Provide bilingual customer service support to individuals
Connect people to emergency shelter and resources
Assist customers remotely from a home office
Navigate multiple systems while assisting customers
Attend orientation and training with full attendance
Demonstrate computer setup and specifications during the interview

Requirements

What you’ll need

Fluent bilingual Spanish/English speakers (spoken and written)
Call center or customer service experience
Remote work experience is a plus
Tech-savvy with ability to navigate multiple systems
100% attendance required for orientation and training, no exceptions
Open availability required, including weekends
Must reside and plan to work from home in FL, GA, NC, MI, PA, SC, TX, or VA only
Windows 11-based PC; Macs and Chromebooks are not accepted
Dual monitors
Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
At least 16 GB RAM, with 12 GB usable
CPU utilization of 50% or less
Computer with an Ethernet (RJ-45) port
Wired Ethernet connection required; Wi-Fi is not allowed
Internet download speed of at least 20 Mbps
Internet upload speed of at least 10 Mbps
Ping of 20 ms or less
Must attend the interview using the computer intended for the position, with camera enabled and screen-sharing capability
Must provide requested equipment and internet speed screenshots during application/interview

Benefits

Comp & perks

Additional bonus opportunities for perfect attendance
100% remote work from home
W2 employment (not independent contractor)