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Bilingual Call Agent, Spanish
FRONTLINE CALL CENTER. Provide customer service support to individuals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on remote support, utilizing advanced computer specifications and internet connectivity. Bilingual proficiency in Spanish and English enhances communication with diverse clients.
Highest-signal resume keywords
Bilingual Spanish/EnglishCustomer Service ExperienceTech-SavvyWindows 11 ProficiencyRemote Work Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SupportComputer SpecificationsInternet SetupWindows 11Dual MonitorsIntel i5/i7/i9 or AMD Ryzen 5/7/916 GB RAMEthernet ConnectionInternet Speed TestingScreen Sharing
Soft Skills
Open AvailabilityCommunication Skills
Industry Keywords
Call Center ExperienceRemote SupportEmergency Shelter ResourcesTexasSouth CarolinaNorth CarolinaFloridaGeorgiaVirginiaMichigan
About the role
Key responsibilities & impact- Provide customer service support to individuals
- Connect people to emergency shelter and resources
- Assist customers remotely using multiple systems
- Complete orientation and training with 100% attendance
- Demonstrate computer specifications and internet setup during the interview
- Submit screenshots confirming Windows 11, internet speed, RAM, and wired Ethernet connection
Requirements
What you’ll need- Fluent bilingual Spanish/English speakers, spoken and written
- Call center or customer service experience
- Remote work experience is a plus
- Tech-savvy with ability to navigate multiple systems
- Open availability, including weekends
- 100% attendance required for orientation and training, no exceptions
- Windows 11-based PC; no Macs or Chromebooks
- Dual monitors
- Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
- At least 16 GB RAM, with 12 GB usable
- CPU utilization of 50% or less
- Computer with an Ethernet (RJ-45) port
- Wired Ethernet internet connection required; Wi-Fi is not allowed
- Download speed of at least 20 Mbps
- Upload speed of at least 10 Mbps
- Ping of 20 ms or less
- Must join the interview from the computer intended for the position, with camera on and screen-sharing capability
- Must have 24/7 availability and meet all equipment requirements
- Applicants must live in Texas, South Carolina, North Carolina, Florida, Georgia, Virginia, Pennsylvania, Utah, or Michigan
Benefits
Comp & perks- W2 employee status
- 100% remote work
- Some benefits may be available subject to eligibility requirements, employment term, and other factors