Bilingual Customer Service Representative

FRONTLINE CALL CENTER

. Provide customer service support to individuals .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong bilingual communication skills in Spanish and English, providing exceptional customer service support while navigating multiple systems. Proficient in remote work technology and requirements, ensuring effective connectivity and computer performance.

Highest-signal resume keywords

Bilingual Spanish/English CommunicationCustomer Service ExperienceTech-Savvy System NavigationWindows 11 ProficiencyRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service SupportSystem NavigationComputer SetupInternet SpecificationsWindows 11Dual MonitorsIntel i5/i7/i9 or AMD Ryzen 5/7/916 GB RAMWired Ethernet ConnectionInternet Speed Verification

Soft Skills

Open AvailabilityAttendance Commitment

Industry Keywords

Call Center ExperienceRemote WorkEmergency Shelter ResourcesCustomer Assistance

About the role

Key responsibilities & impact

Provide customer service support to individuals
Connect people to emergency shelter and resources
Assist customers while navigating multiple systems
Complete orientation and training with full attendance
Demonstrate computer setup and internet specifications during the interview

Requirements

What you’ll need

Fluent bilingual Spanish/English speakers, spoken and written
Call center or customer service experience
Remote work experience is a plus
Tech-savvy with ability to navigate multiple systems
Open availability, including weekends
100% attendance required for orientation and training
Must reside and plan to work from home in Florida, Georgia, North Carolina, Michigan, Pennsylvania, South Carolina, Texas, or Virginia
Windows 11-based PC; no Macs or Chromebooks
Dual monitors
Recent-generation Intel i5, i7, or i9, or AMD Ryzen 5, 7, or 9 processor
At least 16 GB RAM, with 12 GB usable
CPU utilization of 50% or less
Computer with Ethernet (RJ-45) port
Wired Ethernet connection required; Wi-Fi is not allowed
Download speed of at least 20 Mbps
Upload speed of at least 10 Mbps
Ping of 20 ms or less
Must join interview from the intended work computer with camera on and screen-sharing capability
Must provide screenshots verifying Windows 11, internet speed, RAM, and wired Ethernet connection

Benefits

Comp & perks

Additional bonus for perfect attendance
W2 employee status
100% remote/work from home