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Bilingual Spanish Customer Service Agent
FRONTLINE CALL CENTER. Provide customer service support to individuals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in Spanish and English, providing exceptional customer service support while effectively navigating multiple computer systems. Possesses technical proficiency with Windows 11 and specific hardware requirements to ensure optimal performance in a remote work environment.
Highest-signal resume keywords
Bilingual Spanish/English CommunicationCall Center ExperienceTech-Savvy with Multiple SystemsWindows 11 Proficiency24/7 Availability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SupportRemote AssistanceComputer System NavigationWindows 11Ethernet ConnectionInternet Speed VerificationDual Monitors SetupIntel i5/i7/i9 or AMD Ryzen 5/7/916 GB RAMWired Internet Connection
Soft Skills
Effective CommunicationProblem-SolvingAdaptabilityTeam CollaborationCustomer Empathy
Industry Keywords
Call CenterCustomer ServiceEmergency Shelter ResourcesMission-Driven ServicesRemote Work
About the role
Key responsibilities & impact- Provide customer service support to individuals
- Connect people to emergency shelter and resources
- Assist customers remotely using multiple computer systems
- Complete orientation and training with 100% attendance
- Demonstrate computer equipment and internet specifications during the interview
- Work as a W2 employee supporting Frontline Group’s mission-driven services
Requirements
What you’ll need- Fluent bilingual Spanish/English speakers (spoken and written)
- Call center or customer service experience
- Tech-savvy with ability to navigate multiple systems
- 100% attendance required for orientation and training
- Open availability required, including weekends
- Windows 11-based PC; no Macs or Chromebooks
- Dual monitors
- Recent-generation Intel i5, i7, or i9, or AMD Ryzen 5, 7, or 9 processor
- At least 16 GB RAM with 12 GB usable
- CPU utilization of 50% or less
- Computer with an Ethernet (RJ-45) port
- Wired Ethernet internet connection; Wi-Fi is not allowed
- Download speed of at least 20 Mbps
- Upload speed of at least 10 Mbps
- Ping of 20 ms or less
- Must use the specified computer for the interview, with camera on and screen-sharing capability
- Must provide screenshots verifying Windows 11, internet speed, RAM, and wired Ethernet connection
- Must have 24/7 availability
- Must be available to work in one of the specified states: Texas, South Carolina, North Carolina, Florida, Georgia, Virginia, Pennsylvania, Michigan, or Utah