Bilingual Spanish Customer Service Agent

FRONTLINE CALL CENTER

. Provide customer service support to individuals .

Posted 10/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while providing support to individuals in navigating emergency resources. Proficient in technical requirements for remote work, including computer setup and internet connectivity.

Highest-signal resume keywords

Bilingual Spanish/EnglishCustomer Service ExperienceTech-SavvyWindows 11 ProficiencyRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service SupportComputer Setup VerificationInternet NavigationCall Center ExperienceTechnical Troubleshooting

Soft Skills

Interpersonal CommunicationProblem-SolvingAdaptability

Tools & Technologies

Windows 11Dual MonitorsEthernet ConnectionRecent-Generation Intel i5/i7/i9AMD Ryzen 5/7/9

Industry Keywords

Emergency Shelter ResourcesRemote WorkOrientation and TrainingAttendance Requirements

About the role

Key responsibilities & impact

Provide customer service support to individuals
Connect people to emergency shelter and resources
Assist customers while navigating multiple systems
Participate in orientation and training
Demonstrate and verify computer and internet setup during the interview

Requirements

What you’ll need

Fluent bilingual Spanish/English speakers, spoken and written
Call center or customer service experience
Remote work experience is a plus
Tech-savvy with ability to navigate multiple systems
Must have open availability, including weekends
100% attendance required for orientation and training, no exceptions
Must live in TX, SC, NC, FL, GA, VA, PA, UT, or MI
Windows 11-based PC; no Macs or Chromebooks
Dual monitors
Recent-generation Intel i5, i7, or i9 / AMD Ryzen 5, 7, or 9 processor
At least 16 GB RAM with 12 GB usable
CPU utilization of 50% or less
Computer with an Ethernet (RJ-45) port
Wired Ethernet internet connection required; Wi-Fi is not allowed
Download speed of at least 20 Mbps
Upload speed of at least 10 Mbps
Ping of 20 ms or less
Must join the interview from the intended work computer with camera on and screen-sharing capability
Must provide screenshots verifying Windows 11, internet speed, RAM, and wired Ethernet connection
Equipment and technical requirements will be verified during the interview

Benefits

Comp & perks

W2 employee status
100% remote work
Work from the comfort of your home