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Bilingual Spanish Customer Service Representative
FRONTLINE CALL CENTER. Provide customer service support to individuals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in Spanish and English, providing exceptional customer service support while navigating multiple systems. Proficient in using technology and meeting specific computer requirements for remote work in a mission-driven environment.
Highest-signal resume keywords
Bilingual Spanish/English CommunicationCustomer Service ExperienceTech-Savvy System NavigationWindows 11-Based PC ProficiencyRemote Work Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SupportSystem NavigationComputer SetupInternet SpecificationsCall Center Experience
Soft Skills
Open AvailabilityAdaptabilityProblem-Solving
Tools & Technologies
Windows 11Dual MonitorsIntel i5/i7/i9 ProcessorAMD Ryzen 5/7/9 ProcessorWired Ethernet Connection
Industry Keywords
Emergency ShelterResource ConnectionMission-Driven ProgramRemote WorkCustomer Support
About the role
Key responsibilities & impact- Provide customer service support to individuals
- Connect people to emergency shelter and resources
- Assist customers while navigating multiple systems
- Complete required orientation and training
- Demonstrate computer setup and internet specifications during the interview
- Support a mission-driven emergency shelter and resource connection program
Requirements
What you’ll need- Fluent bilingual Spanish/English speakers (spoken and written)
- Call center or customer service experience
- Remote work experience is a plus
- Tech-savvy with ability to navigate multiple systems
- 100% attendance required for orientation and training
- Open availability required, including weekends
- 24/7 availability requested
- Must live/work in TX, SC, NC, FL, GA, VA, PA, or MI
- Windows 11-based PC; no Macs or Chromebooks
- Dual monitors
- Recent-generation Intel i5, i7, or i9, or AMD Ryzen 5, 7, or 9 processor
- At least 16 GB RAM with 12 GB usable
- CPU utilization of 50% or less
- Computer with Ethernet (RJ-45) port
- Wired Ethernet internet connection; Wi-Fi is not allowed
- Download speed of at least 20 Mbps
- Upload speed of at least 10 Mbps
- Ping of 20 ms or less
- Must provide equipment and internet screenshots and confirm availability requirements
- Must join the interview from the work computer with camera on and screen-sharing capability
Benefits
Comp & perks- W2 employee status
- 100% remote work
- Work from the comfort of your home