Bilingual Spanish Customer Service Representative

FRONTLINE CALL CENTER

. Support individuals by connecting them to emergency shelter and resources .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong bilingual communication skills in Spanish and English, with a focus on customer service and technical proficiency in Windows 11 systems. Capable of providing remote assistance and ensuring compliance with technical specifications for effective support.

Highest-signal resume keywords

Bilingual Spanish/English CommunicationCustomer Service ExperienceWindows 11 ProficiencyTechnical Setup VerificationOpen Availability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical SupportComputer SetupSystem NavigationInternet Speed VerificationScreenshot SubmissionCall Center ExperienceBilingual Communication

Tools & Technologies

Windows 11Dual MonitorsIntel i5/i7/i9 ProcessorAMD Ryzen 5/7/9 ProcessorEthernet Connection

Industry Keywords

Emergency Shelter ResourcesRemote AssistanceOrientation and Training24/7 Availability

About the role

Key responsibilities & impact

Support individuals by connecting them to emergency shelter and resources
Provide customer service assistance remotely from home
Attend orientation and training
Demonstrate computer setup and internet specifications during the interview
Submit screenshots verifying Windows 11, internet speed, RAM, and wired Ethernet connection

Requirements

What you’ll need

Fluent bilingual Spanish/English speakers (spoken and written)
Call center or customer service experience
Tech-savvy with ability to navigate multiple systems
100% attendance required for orientation and training
Open availability required, including weekends
Windows 11-based PC; no Macs or Chromebooks
Dual monitors
Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
At least 16 GB RAM with 12 GB usable
CPU utilization of 50% or less
Computer with an Ethernet (RJ-45) port
Wired Ethernet internet connection; Wi-Fi is not allowed
Download speed of at least 20 Mbps
Upload speed of at least 10 Mbps
Ping of 20 ms or less
Camera-enabled computer capable of screen sharing for interview verification
24/7 availability