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Bilingual Spanish Customer Service Representative
FRONTLINE CALL CENTER. Provide critical customer support to individuals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in Spanish and English, with a focus on providing exceptional customer support and navigating multiple systems effectively. Proficient in technical requirements for remote work, including specific hardware and internet connectivity standards.
Highest-signal resume keywords
Bilingual Spanish/English SpeakerCustomer Service ExperienceTech-SavvyWindows 11-Based PCRemote Work Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportSystem NavigationComputer SetupInternet Speed TestingAttendance Compliance
Soft Skills
CommunicationProblem-SolvingAdaptability
Tools & Technologies
Dual MonitorsIntel i5/i7/i9 ProcessorAMD Ryzen 5/7/9 ProcessorEthernet Connection
Industry Keywords
Call Center ExperienceRemote WorkEmergency Shelter ResourcesOpen Availability
About the role
Key responsibilities & impact- Provide critical customer support to individuals
- Connect people to emergency shelter and resources
- Assist customers while navigating multiple systems
- Complete orientation and training with full attendance
- Demonstrate computer setup, internet speed, RAM, and wired Ethernet connection during interview
Requirements
What you’ll need- Fluent bilingual Spanish/English speaker, spoken and written
- Call center or customer service experience
- Remote work experience is a plus
- Tech-savvy ability to navigate multiple systems
- Open availability, including weekends
- 100% attendance required for orientation and training
- Must reside and work from home in Florida, Georgia, North Carolina, Michigan, Pennsylvania, South Carolina, Texas, or Virginia only
- Windows 11-based PC; Macs and Chromebooks not accepted
- Dual monitors
- Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
- At least 16 GB RAM, with 12 GB usable
- CPU utilization of 50% or less
- Computer with an Ethernet (RJ-45) port
- Wired Ethernet internet connection; Wi-Fi is not allowed
- Internet download speed of at least 20 Mbps
- Internet upload speed of at least 10 Mbps
- Ping of 20 ms or less
- Must provide equipment screenshots and attend interview using the work computer with camera on and screen-sharing capability
- 24/7 availability requested for applicants
Benefits
Comp & perks- Bonus opportunities for perfect attendance
- Work from home / 100% remote
- W2 employment
- Some benefits subject to eligibility requirements, including employment term and other factors