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Bilingual Spanish Customer Service Representative
FRONTLINE CALL CENTER. Provide customer service support to individuals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in Spanish and English, providing exceptional customer service support while navigating multiple systems in a remote work environment. Proficient in using technology and meeting specific hardware and internet requirements for effective service delivery.
Highest-signal resume keywords
Bilingual Spanish/English CommunicationCustomer Service ExperienceRemote Work ExperienceTech-Savvy System NavigationWindows 11 Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service SupportSystem NavigationComputer SetupInternet Speed RequirementsEthernet ConnectionDual MonitorsIntel i5/i7/i9 or AMD Ryzen 5/7/916 GB RAMWired Internet ConnectionScreen-Sharing Capability
Soft Skills
Open AvailabilityAttendance Commitment
Industry Keywords
Call Center ExperienceEmergency Shelter ResourcesHome-Based Remote WorkCustomer Assistance
About the role
Key responsibilities & impact- Provide customer service support to individuals
- Connect people to emergency shelter and resources
- Assist customers from a home-based remote environment
- Navigate multiple systems while assisting customers
- Demonstrate computer and internet setup during the interview
- Work full-time on a temporary basis from November through April, contingent on client need
Requirements
What you’ll need- Fluent bilingual Spanish/English speakers (spoken and written)
- Call center or customer service experience
- Remote work experience is a plus
- Tech-savvy with ability to navigate multiple systems
- 100% attendance required for orientation and training, no exceptions
- Open availability required, including weekends
- Must reside and plan to work from home in FL, GA, NC, MI, PA, SC, TX, or VA only
- Windows 11 based PC; no Macs or Chromebooks
- Dual monitors
- Recent-generation Intel i5, i7, or i9 processor, or AMD Ryzen 5, 7, or 9 processor
- At least 16 GB of RAM, with 12 GB usable
- CPU utilization of 50% or less
- Computer with an Ethernet (RJ-45) port
- Wired Ethernet internet connection; Wi-Fi is not allowed
- Download speed of 20 Mbps or higher
- Upload speed of 10 Mbps or higher
- Ping of 20 ms or less
- Must use the position's computer for the interview with camera on and screen-sharing capability
- Must provide required equipment and internet screenshots when applying
Benefits
Comp & perks- Additional potential for an attendance bonus
- W2 employee status
- 100% remote work from home