Bilingual Spanish Customer Service Representative

FRONTLINE CALL CENTER

. Provide customer service support to individuals .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong bilingual communication skills in Spanish and English, providing exceptional customer service support while navigating multiple systems and programs. Proficient in remote work technology and equipment specifications, ensuring reliable connectivity and performance.

Highest-signal resume keywords

Bilingual Spanish/English CommunicationCustomer Service ExperienceTech-Savvy Navigation of SystemsWindows 11-Based PC ProficiencyRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service SupportEmergency Shelter ConnectionComputer Setup DemonstrationOrientation and Training CompletionSystem Navigation

Soft Skills

ReliabilityOpen AvailabilityInterpersonal Communication

Tools & Technologies

Windows 11Dual MonitorsIntel i5/i7/i9 ProcessorAMD Ryzen 5/7/9 ProcessorWired Ethernet Connection

Industry Keywords

Call Center ExperienceRemote WorkCustomer SupportEmergency ResourcesTechnical Specifications

About the role

Key responsibilities & impact

Provide customer service support to individuals
Connect people to emergency shelter and resources
Assist customers while navigating multiple programs and systems
Complete orientation and training
Demonstrate computer setup and internet specifications during interview
Work remotely from home

Requirements

What you’ll need

Fluent bilingual Spanish/English speakers, spoken and written
Call center or customer service experience
Tech-savvy with ability to navigate multiple systems
Reliable: 100% attendance required for orientation and training, no exceptions
Open availability required, including weekends
Must live in TX, SC, NC, FL, GA, VA, PA, or MI
Must have a Windows 11-based PC; no Macs or Chromebooks
Dual monitors
Recent-generation Intel i5, i7, or i9 / AMD Ryzen 5, 7, or 9 processor
At least 16 GB RAM with 12 GB usable
CPU utilization of 50% or less
Computer with an Ethernet (RJ-45) port
Wired Ethernet connection required; Wi-Fi is not allowed
Download speed of 20 Mbps or higher
Upload speed of 10 Mbps or higher
Ping of 20 ms or less
Must demonstrate equipment specifications during interview with camera on and screen sharing
24/7 availability requested for applicants
Must confirm equipment and availability requirements
Remote work experience is a plus

Benefits

Comp & perks

W2 employee status
100% remote work
Work from the comfort of your home