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Bilingual Spanish Customer Service Representative
FRONTLINE CALL CENTER. Support individuals by connecting them to emergency shelter and resources .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong bilingual communication skills in Spanish and English, with a focus on customer service and remote assistance. Proficient in navigating multiple systems and utilizing specific computer hardware and internet requirements for effective remote work.
Highest-signal resume keywords
Bilingual Spanish/English CommunicationCall Center ExperienceRemote Work ExperienceTech-Savvy System NavigationWindows 11-Based PC Setup
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service AssistanceSystem NavigationComputer Setup SpecificationsEthernet Internet ConnectionDual MonitorsIntel i5/i7/i9 or AMD Ryzen 5/7/9 Processor16 GB RAMCPU Utilization ManagementDownload Speed of 20 MbpsUpload Speed of 10 Mbps
Soft Skills
Open AvailabilityAttendance Commitment
Industry Keywords
Emergency Shelter ResourcesRemote Customer SupportCall Center Operations
About the role
Key responsibilities & impact- Support individuals by connecting them to emergency shelter and resources
- Provide customer service assistance remotely from home
- Navigate multiple systems while assisting customers
- Attend required orientation and training
- Demonstrate computer setup and specifications during the interview
Requirements
What you’ll need- Fluent bilingual Spanish/English speakers, spoken and written
- Call center or customer service experience
- Remote work experience is a plus
- Tech-savvy with ability to navigate multiple systems
- Open availability, including weekends
- 100% attendance required for orientation and training
- Must reside and plan to work from home in Florida, Georgia, North Carolina, Michigan, Pennsylvania, South Carolina, Texas, or Virginia only
- Windows 11-based PC; no Macs or Chromebooks
- Dual monitors
- Recent-generation Intel i5, i7, or i9, or AMD Ryzen 5, 7, or 9 processor
- At least 16 GB RAM, with 12 GB usable
- CPU utilization of 50% or less
- Computer with Ethernet (RJ-45) port
- Wired Ethernet internet connection; Wi-Fi is not allowed
- Download speed of at least 20 Mbps
- Upload speed of at least 10 Mbps
- Ping of 20 ms or less
- Must use the position computer during interview, with camera on and screen-sharing capability
- Must provide required equipment and internet screenshots when applying
Benefits
Comp & perks- Additional potential for an attendance bonus
- W2 employee status
- 100% remote work from home