Billing and Admin Specialist

FRSTeam, Inc.

. Prepare and submit accurate estimates and final invoices for contents restoration jobs .

Posted 11/8/2026full-timeHuntsville • Alabama • United StatesMid-LevelSenior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Xactimate and QuickBooks for accurate billing and estimating, while maintaining strong organizational and communication skills to manage multiple tasks in a fast-paced restoration environment.

Highest-signal resume keywords

Xactimate ProficiencyQuickBooks ProficiencyAttention To DetailOrganizational SkillsInsurance Billing Practices Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Estimation PreparationInvoice GenerationData DocumentationJob Intake ManagementRestoration Workflows Familiarity

Soft Skills

Strong Written CommunicationTime ManagementCollaboration SkillsProfessionalism Under StressCustomer Service Orientation

Tools & Technologies

Microsoft OfficeFRSTaid 3.0TPA Portals

Industry Keywords

Restoration ServicesInsurance ClaimsBilling PracticesAdministrative SupportJob Scheduling

About the role

Key responsibilities & impact

Prepare and submit accurate estimates and final invoices for contents restoration jobs
Provide administrative, clerical, and project support for the branch
Ensure billable services are captured, documented, and invoiced according to insurance carrier guidelines and FRSTeam standards
Manage incoming communications, job intake, lead entry, site email and mail, and delivery and pickup scheduling
Write estimates for pack-out, cleaning, storage, delivery, and specialty services
Review photos, notes, inventories, and billable event checklists to ensure services are accounted for
Use Xactimate to prepare and enter carrier-compliant estimates
Collaborate with production and field teams to resolve missing information and clarify job scope
Generate final invoices based on approved estimates and completed work
Submit estimates and invoices to insurance adjusters, TPA portals, or customers
Track submissions and follow up on approvals, revisions, or denials
Maintain accurate billing activity and correspondence records
Support audit readiness and ensure estimates comply with company procedures
Stay current with industry pricing changes, platform updates, and billing practices
Own the billing workflow in FRSTaid and verify required photos, job notes, billable events, and inventory details
Use FRSTaid to monitor job status, trigger billing milestones, submit estimates on time, and log follow-up activity
Answer, route, and log incoming phone calls
Make initial contact with customers, agents, or adjusters within 15 minutes of receiving a lead
Complete New Loss Intake Forms
Enter job leads into the system within one business day
Manage and distribute site email and mail each business day
Schedule delivery and pickup appointments and make confirmation calls
Perform other duties as assigned

Requirements

What you’ll need

Proficient with Xactimate and QuickBooks
Proficiency in Microsoft Office, especially Excel and Word
Strong attention to detail and accuracy in numerical data, documentation, and written communication
Strong organizational and time-management skills, including the ability to prioritize, meet deadlines, and manage multiple tasks in a fast-paced environment
Excellent written and verbal communication skills, including proper grammar and a consistently courteous and professional tone
Ability to remain calm and professional during tense or stressful situations
Ability to collaborate effectively with project managers, project coordinators, field staff, customers, agents, and adjusters
Familiarity with restoration workflows and supporting documentation, including photos, inventories, and job notes
Knowledge of insurance billing practices, restoration services, and common line items preferred
Ability to learn FRSTaid 3.0 workflows and other company software
Ability to successfully pass a criminal background check
High school diploma or equivalent required
Two years of administrative, office, billing, estimating, insurance claims, or restoration experience preferred
Experience in a restoration environment or with restoration billing platforms is a plus
Ability to talk or hear; use hands or fingers to handle or feel objects, tools, or controls; stand, walk, sit, and reach with hands and arms
Ability to occasionally lift or move up to 25 pounds

Benefits

Comp & perks

Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Flexible work from home options available
Flexible Scheduling
Career Advancement Opportunities