FRSTeam, Inc.

Billing Specialist

• Prepare and submit accurate estimates and final invoices for contents restoration jobs
• Provide administrative, clerical, and project support for the branch
• Ensure billable services are captured, documented, and invoiced according to insurance carrier guidelines and FRSTeam standards
• Manage incoming communications, job intake, lead entry, site email and mail, and delivery and pickup scheduling
• Write estimates for pack-out, cleaning, storage, delivery, and specialty services
• Review photos, notes, inventories, and billable event checklists to ensure services are accounted for
• Use Xactimate to prepare and enter carrier-compliant estimates
• Collaborate with production and field teams to resolve missing information and clarify job scope
• Generate final invoices based on approved estimates and completed work
• Submit estimates and invoices to insurance adjusters, TPA portals, or customers
• Track submissions and follow up on approvals, revisions, or denials
• Maintain accurate billing activity and correspondence records
• Support audit readiness and ensure estimates comply with company procedures
• Stay current with industry pricing changes, platform updates, and billing practices
• Own the billing workflow in FRSTaid and verify required photos, job notes, billable events, and inventory details
• Use FRSTaid to monitor job status, trigger billing milestones, submit estimates on time, and log follow-up activity
• Answer, route, and log incoming phone calls
• Make initial contact with customers, agents, or adjusters within 15 minutes of receiving a lead
• Complete New Loss Intake Forms
• Enter job leads into the system within one business day
• Manage and distribute site email and mail each business day
• Schedule delivery and pickup appointments and make confirmation calls
• Perform other duties as assigned

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Billing and Admin Specialist