Account and Relationship Manager

Fry

. Take full commercial and operational ownership of assigned customer accounts .

Posted 9/29/2026full-timeRemote • United KingdomMid-LevelSenior💰 £45,000 - £55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management capabilities with a focus on customer relationship building, contract negotiation, and strategic development. Possesses a deep understanding of SaaS solutions and the UK education and business landscape to drive customer satisfaction and revenue growth.

Highest-signal resume keywords

Account ManagementContract NegotiationSaaS SolutionsCustomer Relationship BuildingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract NegotiationAccount Health ReportingDigital TransformationCommercial Decision-MakingProblem-Solving

Soft Skills

Excellent CommunicationProactive ApproachCollaborationAdaptabilityCuriosity

Tools & Technologies

CRM Software

Industry Keywords

B2BCustomer SatisfactionCross-SellingUp-SellingUK Education Landscape

About the role

Key responsibilities & impact

Take full commercial and operational ownership of assigned customer accounts
Establish and nurture relationships with customer stakeholders at multiple organisational levels
Own the overall health, strategy and strategic development of assigned accounts
Identify account risks, growth opportunities and alignment with customer business objectives
Act as the primary point of contact between customers and risr/ outside day-to-day support
Assess customer needs and provide appropriate risr/ solutions
Identify cross-selling and up-selling opportunities
Handle contracts, renewals and negotiations
Resolve customer concerns and escalations with team members
Maintain knowledge of evolving risr/ products
Adapt service and value delivery as customers change
Maintain accurate CRM records on account milestones, renewals, opportunities and interactions
Retain customers and renew contracts
Achieve customer satisfaction targets
Meet revenue targets from existing customers
Provide transparent and accurate account health reports
Advocate for customer needs within risr/ and contribute to product development
Collaborate with sales/marketing, delivery and development teams
Travel for some in-person customer meetings
Work occasional evenings, early mornings or weekends due to teams across time zones

Requirements

What you’ll need

At least 5 years of experience as an account and relationship manager in a customer-facing role, ideally in a SaaS/B2B role
Experience handling contractual negotiations, reconciliations and revisions is preferable
Digital Transformation exposure utilising SaaS solutions and services
Technical-minded and solution-oriented
Excellent communication and stakeholder management skills
Ability to build a detailed understanding of assigned clients and their evolving business needs
Proven understanding of commercial decision-making
Knowledge of the UK's education and business landscape, trends, challenges, opportunities, buying styles, behaviours, practices and approaches is preferable
Ability to demonstrate a deep understanding of customer strategies/objectives
Ability to take a collaborative approach to relationship building and sales-related tasks
Contract negotiation, execution and renewal skills
Aptitude to quickly understand risr/ products and services and translate customer challenges into value-based solutions
Problem-solving skills and ability to think on one's feet
Ability to devise commercial, technical and creative solutions
Ability to communicate effectively and set expectations clearly, concisely and consistently
Ability to prioritise tasks, set goals and allocate time wisely
Self-starting and proactive approach when handling multiple customers
Ability to collaborate with sales/marketing, delivery and development teams
Curious, experimental relationship with AI

Benefits

Comp & perks

Work from home, at a co-working space or set up an office near your home
Freedom to choose your equipment and training as you see fit
Freedom from corporate bureaucracy
Access to open-book finances
Generous benefits package, including enhanced parental leave policies based on length of service
Participation in profit share; 25% of company profits split equally between employees
Health and Wellbeing Allowance of £1,200 per annum
Confidential mental health support
Electric vehicle scheme
Cycle to work scheme
Internet paid for by risr/
Mobile phone and contract paid for by risr/
Flexible working and autonomy
Freedom to set working routine based on role and team
No defined maximum holiday allowance