Account Manager

• Take full commercial and operational ownership of assigned customer accounts
• Establish and nurture relationships with customer stakeholders at multiple organisational levels
• Own the overall health, strategy and strategic development of assigned accounts
• Identify account risks, growth opportunities and alignment with customer business objectives
• Act as the primary point of contact between customers and risr/ outside day-to-day support
• Assess customer needs and provide appropriate risr/ solutions
• Identify cross-selling and up-selling opportunities
• Handle contracts, renewals and negotiations
• Resolve customer concerns and escalations with team members
• Maintain knowledge of evolving risr/ products
• Adapt service and value delivery as customers change
• Maintain accurate CRM records on account milestones, renewals, opportunities and interactions
• Retain customers and renew contracts
• Achieve customer satisfaction targets
• Meet revenue targets from existing customers
• Provide transparent and accurate account health reports
• Advocate for customer needs within risr/ and contribute to product development
• Collaborate with sales/marketing, delivery and development teams
• Travel for some in-person customer meetings
• Work occasional evenings, early mornings or weekends due to teams across time zones

Fry

Account and Relationship Manager