Training and Implementation Specialist

Fry

. Lead customers through onboarding and implementation from discovery through launch .

Posted 10/23/2026full-timeUnited KingdomMid-LevelSenior💰 £45,000 - £55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering software system training and onboarding, with a focus on creating user-friendly learning materials and adapting communication for diverse audiences. Proficient in managing customer relationships and supporting change management while ensuring compliance with GDPR standards.

Highest-signal resume keywords

Software System TrainingUser-Focused Learning MaterialsChange Management SupportZendesk ExperienceAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ImplementationFunctional Requirements CaptureSystem ConfigurationDocumentation CreationProblem-SolvingTechnical NavigationCustomer Feedback AnalysisTraining Session DeliveryLearning Resource DesignSaaS Product Familiarity

Soft Skills

Clear CommunicationCuriosityCollaborationAdaptabilityCalm Troubleshooting

Tools & Technologies

ZendeskMonday.comAI Integration

Industry Keywords

GDPR ComplianceDigital TransformationEducation and TrainingCustomer SuccessImplementation Processes

About the role

Key responsibilities & impact

Lead customers through onboarding and implementation from discovery through launch
Capture functional requirements and existing processes for a seamless transition into onboarding
Configure systems to support customer needs
Support customers through changes to systems and processes
Design and maintain guides, walkthroughs, solution definitions, SOPs, and other learning resources
Turn recurring customer questions into reusable documentation, learning collateral, and system improvements
Enable customers to self-serve and reduce reliance on granular live training
Improve onboarding materials using customer feedback, usage patterns, and evolving product capabilities
Deliver tailored training sessions focused on outcomes
Provide support during critical moments and resolve, escalate, or enable as appropriate
Triage and respond to support requests with the Customer Success Team
Collaborate with business analysis, engineering, and product teams
Translate customer experience into insights that improve products, processes, and learning materials
Contribute to a calm, collaborative culture focused on ownership, clarity, and continuous improvement

Requirements

What you’ll need

Experience delivering software system training or onboarding for end users
Ability to explain complex concepts clearly and adapt approach for different audiences
Clear and confident written and spoken English
Curiosity about customer goals, challenges, and motivations
Confidence learning new systems and navigating technical details
Strong problem-solving skills and calm, structured troubleshooting approach
Experience creating clear, user-focused learning or implementation materials
Comfort handling sensitive information in line with GDPR and quality standards
Ability to work autonomously while collaborating openly
Curious, experimental relationship with AI and ability to embed it into work
Experience with SaaS products and customer implementations (desirable)
Exposure to education, training, or assessment environments (desirable)
Experience supporting customers through change management (desirable)
Familiarity with agile or digital transformation projects (desirable)
Experience using Zendesk, Monday.com, or similar platforms (desirable)
Applicants must live in the UK
Applications must include an original cover letter

Benefits

Comp & perks

Work from home, at a co-working space or set up an office near your home
Freedom to choose your equipment and training
Open-book finances
Enhanced parental leave policies based on length of service
Participation in profit share; 25% of profits is split equally among employees
Health and Wellbeing Allowance of £1,200 per annum
Confidential mental health support
Electric vehicle scheme
Cycle to work scheme
Employer-paid internet
Employer-paid mobile phone and contract
Flexible working and autonomy
Flexible working routine
No defined maximum holiday allowance
Generous salary and benefits package