Consultant

• Manage complex incidents, service requests and customer escalations across supported customer environments through to resolution
• Act as a technical escalation point across Microsoft 365, Azure, Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications
• Support customer relationships through service reporting, reviews, governance and escalation activity
• Track SLA performance, risks, actions, onboarding, transition and service improvements
• Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers
• Share knowledge with colleagues, improve troubleshooting approaches and strengthen customer communication
• Identify opportunities to improve customer experience, service resilience, reporting, automation and operational efficiency

FSP

Support Consultant