Manager, Technical Escalations

FUJIFILM Corporation

. Manage the daily activities of the 8-member Product Specialist team .

Posted 9/18/2026full-timeRemote • United StatesSeniorLead💰 $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing technical service teams and resolving complex product and customer issues. Proficient in communication, leadership, and problem-solving to achieve departmental goals and enhance customer relations.

Highest-signal resume keywords

15+ Years Experience Supporting Technical Service GroupsOutstanding Customer Relations SkillsExcellent Problem-Solving SkillsExperience With CRM Systems Such As Astea Or SalesforceStrong Analytical And Research Capabilities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Communication SkillsHighly Developed Interpersonal SkillsOrganizational SkillsTime Management SkillsAbility To Work With Cross Functional Teams

Certifications & Qualifications

Valid State Driver's LicenseReal ID CompliantPassport

Industry Keywords

Product SpecialistDepot OperationsTechnical CommunicationProblem ResolutionService Personnel Direction

About the role

Key responsibilities & impact

Manage the daily activities of the 8-member Product Specialist team
Oversee internal depot operations and external depot vendors, including 10 internal Fujifilm and staffing members
Resolve general and escalated product and customer issues in the Americas
Provide direction to service personnel on installation and repair problems
Liaise with Fujifilm Tokyo for reporting and escalation of support requests
Monitor critical accounts to achieve quick and effective problem resolution
Measure product and product upgrade performance against benchmarks and improve field performance
Disseminate essential product information and maintain technical communication with service and support personnel
Identify technical gaps and proactively pursue team solutions
Attend training classes at locations throughout the world to stay current on products
Perform related duties as assigned

Requirements

What you’ll need

15+ years experience supporting technical service groups
Ability to communicate with vendors and internal & external customers in an efficient and professional manner
Outstanding customer relations skills
Excellent problem-solving and decision-making skills
Highly developed interpersonal skills and ability to work with others
Driver personality that leads and takes charge of projects and situations
Ability to achieve corporate and departmental goals by effectively managing direct reports
Ability to accurately evaluate internal staff and provide feedback to management
Excellent customer communication skills, both verbal and written
Valid state driver's license, Real ID compliant
Passport
Outstanding communication, interpersonal and leadership skills
Excellent organizational and time management skills
Ability to work with cross functional teams
Strong analytical and research capabilities
Experience with CRM systems such as Astea or Salesforce

Benefits

Comp & perks

Medical
Dental
Vision
Life Insurance
401k
Paid Time Off
Flexible work environment