Principal National Support Engineer

FUJIFILM Corporation

. Lead major incident resolution efforts and own critical customer cases end-to-end .

Posted 9/17/2026full-timeRemote • United StatesLead💰 $110,366 - $130,909 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert knowledge of medical imaging products and related technologies, with a strong ability to lead incident resolution and provide technical support. Capable of mentoring teams, delivering training, and ensuring compliance with regulatory standards.

Highest-signal resume keywords

Medical Imaging ExpertiseTechnical Support LeadershipRegulatory Compliance KnowledgeIndustry CertificationsIncident Resolution Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Support EngineeringIncident ResolutionTroubleshootingDocumentation CreationRegulatory ComplianceProject CoordinationCustomer LiaisonTechnical Training DeliveryEscalation ManagementProduct Knowledge

Soft Skills

MentoringCollaborationCommunicationProblem-SolvingCustomer Service

Certifications & Qualifications

Security Certification (Security+ or Higher)VCP CertificationCISCO CertificationOracle CertificationMicrosoft CertificationAWS Certification

Industry Keywords

Medical ITISO 13485U.S. FDA RegulationsTechnical AssistanceRFP Technical ResponsesOn-Call SupportCross-Functional CollaborationKnowledge Base ArticlesCustomer EscalationsSupport Tools Improvement

Tech Stack

Tools & technologies

AWSOracle

About the role

Key responsibilities & impact

Lead major incident resolution efforts and own critical customer cases end-to-end
Serve as a subject matter expert for designated product areas
Troubleshoot complex escalations across medical imaging products and product lines
Mentor junior technical support engineers
Deliver advanced technical training to TAC, Upgrade, and Project Engineering teams
Review and triage domestic customer and international partner escalations
Present escalated issues to development and work with development through resolution
Collaborate with TAC and directly with customers or international partners as needed
Work with development on special projects and new software/product releases
Communicate clinically related issues to development
Assist marketing and sales with technical responses to RFPs
Provide technical assistance to international partners
Provide after-hours on-call support for down sites 24/7
Collaborate cross-functionally to solve complex technical issues and develop solutions
Create, review, and publish documentation and Knowledge Base articles
Maintain expert knowledge of medical imaging products and related technologies
Lead key customer-site issues and act as a dedicated technical liaison to development
Establish timelines for customer action items
Facilitate coordination among internal departments for issue resolution
Contribute to small- and medium-sized projects improving support tools or processes
Maintain quality, regulatory compliance, documentation accuracy, training completion, and performance goals

Requirements

What you’ll need

Masters (preferred) with 6 years industry experience or Bachelor’s Degree with industry experience of 8 years or comparable work experience of 10+ years of industry experience
Minimum ten (10) years of progressive experience as a Technical, Systems, Software or Quality Assurance Engineer in Medical IT and/or Imaging products
Leading industry certifications, including Security Certification (Security+ or higher), current VCP Certification, CISCO Certification, Oracle Certification, Microsoft Certification, and AWS Certification
Maintain all currently held industry certifications
Expert working knowledge of current medical imaging products and related technologies
Ability to master 3 core product lines and effectively support a minimum of 1 or more additional products
Knowledge of U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and applicable laws, regulations, and standards
Ability to work outside normal business hours, overtime, holidays, and participate in an on-call rotation
Ability to provide 24/7 down-site support
Ability to travel occasionally, up to 25%, including short-notice overnight travel
Ability to sit for 75–100% of applicable work time
Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time
Ability to stand, talk, and listen for 75% of applicable work time
Ability to perform standing, walking, bending, kneeling, stooping, crouching, and/or crawling under a desk
Ability to lift and/or move items weighing up to 50 pounds frequently
Ability to reach above the head to work on equipment on desks, floors, or server racks within a datacenter
Ability to type and manipulate hand tools such as screwdrivers, pliers, and wrenches

Benefits

Comp & perks

Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
Flexible environment
Continuous education opportunities
Virtual and/or in-person training classes
On-call support compensation is not specified; overtime, holidays, and after-hours work are required
Occasional travel opportunities/requirements up to 25%