Sales Operations Support – PACS Informatics Software

FUJIFILM Corporation

. Support and maintain account relationships and internal operational procedures for the Synapse Select PACS software customer base .

Posted 9/17/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and operational procedures, with a strong focus on compliance with FDA and ISO 13485 standards. Proficient in utilizing internal software tools and Microsoft Office to support multiple projects and enhance customer account management.

Highest-signal resume keywords

Customer Relationship ManagementContract ManagementMicrosoft Office ProficiencySalesforce ExperienceRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Account ManagementContract AnalysisData ManagementProject SupportQuality Management System Compliance

Soft Skills

Strong Communication SkillsProblem-Solving SkillsAttention to DetailMultitasking AbilityInterpersonal Skills

Tools & Technologies

SalesforceSalesforce ServiceSAPMicrosoft Office Products

Industry Keywords

FDA ComplianceISO 13485Medical Device RegulationsOperational ProceduresCustomer Databases

About the role

Key responsibilities & impact

Support and maintain account relationships and internal operational procedures for the Synapse Select PACS software customer base
Maintain fluent knowledge of sales models, contracts, and available product options for Synapse Select
Maintain and update reference documentation under the direction of the Manager of Operations – Informatics, Global Product Manager, and Sales Team
Work with customers to update and maintain customer contact information
Maintain multiple customer databases and act as liaison between customers and Fujifilm departments
Collaborate with Global Product Manager, Finance departments, and Sales Team to address billing issues
Provide customers with detailed account information as needed
Provide customer account and business metric data to the Global Vice President Cardiovascular Business and Global Product Manager
Identify contract inadequacies and support efforts to increase profit margins and standardize processes
Intake, communicate, manage, and track customer cancellations and related tasks
Schedule internal and external meetings
Send customer notifications following established processes or at the request of legal or leadership
Comply with the company’s Quality Management System and applicable regulatory requirements

Requirements

What you’ll need

Associate’s degree in business preferred or equivalent experience
Minimum of 1-2 years of relevant experience
Experience working with customer contracts preferred
Fluent in Microsoft Office Products
Ability to provide support on multiple projects at the same time
Able to work independently in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities
Strong interpersonal, verbal and written communication skills
Experience with internal software tools such as Salesforce, Salesforce Service, and SAP are a plus
Strong problem-solving skills
Extreme attention to detail
Must comply with applicable U.S. Food and Drug Administration medical device regulatory requirements
Must comply with applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Usual office working conditions; ability to sit for extended periods; good manual dexterity; occasionally lift and/or move up to 10 pounds
Occasional (up to 10%) travel may be required

Benefits

Comp & perks

Dynamic, flexible work environment
Occasional travel may be required based on business need
Equal opportunities in compensation, benefits, and training
Reasonable accommodation during the application and selection process
COVID-19 vaccination, testing, and face-covering accommodations where legally applicable