Sales Operations Support, PACS Informatics Software – Entry Level

FUJIFILM Corporation

. Support and maintain account relationships and internal operational procedures for the Synapse Select PACS software customer base .

Posted 9/29/2026full-timeRemote • United StatesEntry Level💰 $21 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and operational procedures, with a strong focus on contract management and compliance with regulatory standards. Proficient in utilizing internal software tools and Microsoft Office to support multiple projects and enhance communication across departments.

Highest-signal resume keywords

Customer Relationship ManagementContract ManagementMicrosoft Office ProficiencySalesforce ExperienceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementData ManagementBilling Issue ResolutionProcess StandardizationAttention to Detail

Soft Skills

Strong Communication SkillsProblem-Solving SkillsMultitasking AbilityInterpersonal Skills

Tools & Technologies

SalesforceSalesforce ServiceSAP

Industry Keywords

FDA Medical Device RegulationsISO 13485Quality Management SystemVendor Credentialing

About the role

Key responsibilities & impact

Support and maintain account relationships and internal operational procedures for the Synapse Select PACS software customer base
Maintain fluent knowledge of sales models, contracts, and available product options for Synapse Select
Maintain and update reference documentation under the direction of the Manager of Operations – Informatics, Global Product Manager, and Sales Team
Work with customers to update and maintain customer contact information
Maintain multiple customer databases
Act as a liaison between customers and Fujifilm departments
Work with the Global Product Manager, Finance departments, and Sales Team to address billing issues
Provide customers with detailed account information
Provide customer account and business metric data to the Global Vice President Cardiovascular Business and Global Product Manager
Identify contract inadequacies
Follow up on and support efforts to increase profit margins while supporting process standardization
Intake, communicate, manage, and track cancellations and related tasks
Schedule internal and external meetings
Send customer notifications following established processes or upon request from legal and/or leadership

Requirements

What you’ll need

Associate’s degree in business preferred or equivalent experience
Minimum of 1-2 years of relevant experience
Experience working with customer contracts preferred
Fluent in Microsoft Office Products
Ability to provide support on multiple projects at the same time
Able to work independently in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities
Strong interpersonal, verbal and written communication skills
Experience with internal software tools such as Salesforce, Salesforce Service, and SAP are a plus
Strong problem-solving skills
Extreme attention to detail
Usual office working conditions
Frequently required to sit, talk, or hear
Good manual dexterity
Ability to sit for extended periods
Occasionally lift and/or move up to 10 pounds
Must comply with applicable U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and other applicable laws, regulations, and standards
Must comply with the company’s Quality Management System
Must comply with facility vendor credentialing requirements where applicable

Benefits

Comp & perks

Flexible environment
Occasional (up to 10%) travel may be required based on business need
Equal opportunities in hiring, promotion and advancement, compensation, benefits, and training
Reasonable accommodation during the application and selection process
COVID-19 vaccination accommodations for medical, religious, or other legally required exemptions