Senior Tech Support Engineer

FUJIFILM Corporation

. Provide remote technical support for FUJIFILM Synapse products for healthcare customers .

Posted 9/17/2026full-timeRemote • United StatesSenior💰 $44 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for FUJIFILM Synapse products, with a strong focus on troubleshooting, customer interaction, and maintaining compliance with regulatory standards. Proficient in managing technical issues across various platforms and collaborating effectively with cross-functional teams.

Highest-signal resume keywords

FUJIFILM Synapse AdministrationWindows OS KnowledgeSecurity+ CertificationNetworking KnowledgeHL7 and DICOM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingSQL ServerPostgreSQLLinux ArchitectureBASH ScriptingPython ScriptingVMwareStorage SolutionsMedical Imaging Products

Soft Skills

Superior Communication SkillsInterpersonal SkillsOrganizational SkillsMultitasking SkillsDecision-Making Ability

Tools & Technologies

Microsoft Server 2012Microsoft Server 2016Microsoft Server 2019Microsoft Server 2022RHEL6RHEL7CentOSOracle LinuxScientific LinuxSynapse Workflows

Certifications & Qualifications

Bachelor’s DegreeTrade School CertificationMicrosoft CertificationVMware CertificationCisco CertificationSecurity+ Certification

Industry Keywords

Medical Device Regulatory RequirementsISO 13485FDA ComplianceTechnical Assistance Center (TAC)Customer Surveys

Tech Stack

Tools & technologies

LinuxOraclePostgresPythonShell ScriptingSQLVMware

About the role

Key responsibilities & impact

Provide remote technical support for FUJIFILM Synapse products for healthcare customers
Troubleshoot and resolve technical issues
Assess and clear monitor alarms
Respond to customer calls and document interactions in cases
Support third-party hardware, software, and network issues sold or supported by FUJIFILM
Collaborate with peers and Lead Team members to solve complex technical issues and develop solutions
Document troubleshooting and follow the TAC escalation process
Promote well-documented cases for product Knowledge Base articles
Maintain expert working knowledge of medical imaging products and related technologies
Work cross-functionally with other Synapse teams and products
Monitor TAC phone system wallboards and maintain proper statuses
Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training
Maintain yearly goals and team-defined performance metrics
Participate in after-hours, overtime, holiday, and on-call coverage
Perform occasional short-notice overnight travel to customer systems
Maintain Security+ certification or higher within two years
Become a TAC Subject Matter Expert in two disciplines
Maintain case workload within 10% of peer median
Keep case backlogs at or below 25 cases unless approved by management
Adhere to company quality and regulatory compliance policies

Requirements

What you’ll need

Bachelor’s Degree, Trade School Certification (Industry related), or equivalent industry experience
One or more industry-specific certifications in a relevant technical background; Microsoft, VMware, or Cisco certifications preferred
Knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+
Knowledge of networking, SQL Server, and/or Oracle
Superior communication and interpersonal skills and excellent phone manner
Ability to achieve results and meet goals in a fast-paced, team environment
Ability to make independent decisions based on technology data and product knowledge
Excellent organizational and multitasking skills
Knowledge of Linux Architecture
Experience using PostgreSQL
FUJIFILM Synapse Administration experience preferred
Knowledge of Synapse application front end preferred
Knowledge of Synapse workflows and their implementations preferred
Experience with HL7 and DICOM preferred
Working knowledge of VMware and Storage Solutions preferred
Security+ certification or higher preferred; Security+ certification or higher must be maintained within two years of starting
Experience managing RHEL6, RHEL7, CentOS, Oracle Linux, or Scientific Linux preferred
Experience with BASH or Python shell scripting preferred
Ability to sit up to 75–100% of applicable work time
Ability to use hands and fingers to manipulate items, including keyboards, up to 100% of applicable work time
Ability to stand, talk, and hear for 75% of applicable work time
Occasional travel up to 10%
Must comply with applicable U.S. FDA medical device regulatory requirements, ISO 13485 requirements, and other applicable laws, regulations, and standards
Must work outside normal business hours, overtime, holidays, and participate in an on-call rotation
Must be available for some short-notice overnight travel based on business needs

Benefits

Comp & perks

Medical, Dental, Vision
Life Insurance
401k
Paid Time Off
Overtime pay for work outside normal business hours
On-call rotation compensation implied by required coverage
Flexible, dynamic work environment
Equal opportunities in hiring, promotion, advancement, compensation, benefits, and training
Reasonable accommodation during the application and selection process