Senior Tech Support Engineer – Level 2, Medical Device Software

FUJIFILM Corporation

. Provide remote Level 2/Tier 1 technical support for FUJIFILM Synapse medical device software products .

Posted 9/17/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Level 2 technical support for FUJIFILM Synapse medical device software, with a strong focus on troubleshooting, customer communication, and compliance with regulatory standards. Proficient in managing case workloads and achieving performance metrics in a fast-paced environment.

Highest-signal resume keywords

FUJIFILM Synapse AdministrationWindows OS KnowledgeNetworking KnowledgeSecurity+ CertificationClinical Data Transfer Protocols (HL7, DICOM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportSQL ServerPostgreSQLLinux ArchitectureMedical Informatics ArchitectureNetwork TechnologiesDocumentationCase ManagementMulti-tasking

Soft Skills

Superior Communication SkillsInterpersonal SkillsOrganizational SkillsDecision-MakingTeam Collaboration

Tools & Technologies

FUJIFILM Knowledge ResourcesMicrosoft Server 2012Microsoft Server 2016Microsoft Server 2019Microsoft Server 2022+VMwareDICOMHL7

Certifications & Qualifications

Bachelor’s DegreeTrade School CertificationMicrosoft CertificationVMware CertificationCisco CertificationSecurity+ Certification

Industry Keywords

Medical Device RegulationsISO 13485FDA ComplianceTechnical Assistance CenterCustomer Support

Tech Stack

Tools & technologies

LinuxOraclePostgresSQLVMware

About the role

Key responsibilities & impact

Provide remote Level 2/Tier 1 technical support for FUJIFILM Synapse medical device software products
Troubleshoot and resolve Synapse product issues
Assess and clear monitor alarms
Provide customers with timely responses
Troubleshoot third-party hardware, software, and network issues sold or supported by FUJIFILM
Use FUJIFILM knowledge resources during troubleshooting
Collaborate with peers and team members on complex technical issues
Document cases throughout the troubleshooting process
Follow the Technical Assistance Center escalation process and timely escalate unresolved cases
Answer and facilitate incoming customer calls
Communicate effectively with customers and document interactions in cases
Work cross-functionally with other Synapse teams and products
Monitor TAC phone-system wallboards and maintain proper statuses
Meet expectations for customer surveys, documentation accuracy, case and project completion, and assigned training
Maintain yearly goals and team-defined metrics
Participate in after-hours, overtime, holiday coverage, and on-call rotation
Travel overnight on short notice to work on customer systems when needed
Adhere to company quality and regulatory compliance policies

Requirements

What you’ll need

Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
One or more industry-specific certifications in a relevant technical background; Microsoft, VMware, and Cisco certifications preferred
Working knowledge of Windows OS, including Microsoft Server 2012, 2016, 2019, and 2022+
Working knowledge of networking, SQL Server, and/or Oracle
Knowledge of current network technologies
Superior communication and interpersonal skills and excellent phone manner
Ability to achieve results and meet goals in a fast-paced, team environment
Ability to make independent decisions based on interpretation of technology data and product knowledge
Excellent organizational and multi-tasking skills
Knowledge of Synapse workflows and their implementations
Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
FUJIFILM Synapse Administration experience preferred
Knowledge of Synapse application front end preferred
Knowledge of medical informatics architecture, including VMware and storage solutions, preferred
Knowledge of Linux Architecture preferred
Experience using PostgreSQL preferred
Security Certifications (Security+ or higher) preferred; Security+ certification must be maintained for the position
Must maintain and expand knowledge to become a TAC Subject Matter Expert in two disciplines
Must maintain a case workload within 10% of the median of peers
Case backlogs must stay at or below 25 cases, excluding escalated cases, unless approved by management
Ability to sit up to 75–100% of applicable work time
Ability to use hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time
Ability to stand, talk, and hear for 75% of applicable work time
Working outside normal business hours, overtime, holidays, and participation in an on-call rotation required
Some short-notice overnight travel may be required
Occasional travel of up to 10% may be required
Compliance with U.S. FDA medical device regulations, ISO 13485 requirements, and applicable laws, regulations, and standards
Must comply with facility vendor credentialing and applicable vaccination requirements where relevant

Benefits

Comp & perks

Remote technical support role
Overtime pay/work outside normal business hours as required
Occasional (up to 10%) business travel
Equal opportunities in hiring, promotion, advancement, compensation, benefits, and training
Reasonable accommodation during the application and selection process
COVID-19 vaccination accommodation for qualifying medical or religious beliefs or other legally required exemptions