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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing L2 and L3 technical support for IT infrastructure in maritime environments, with strong capabilities in troubleshooting, system maintenance, and cybersecurity. Proficient in managing onboard IT systems, including Windows Server, Active Directory, and network components, while effectively communicating with diverse ship crews.
Highest-signal resume keywords
L2 And L3 Technical SupportWindows Server AdministrationNetwork TroubleshootingCybersecurity ImplementationMaritime Technology Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportSystem MaintenanceTroubleshootingNetwork ConfigurationWindows 10Microsoft 365Active DirectoryHyper-VBackup SystemsDisaster Recovery
Soft Skills
CommunicationAdaptabilityProactivityResilienceProblem Solving
Tools & Technologies
FirewallsNetwork SwitchesWi-Fi InfrastructureUPS SystemsStorage SolutionsSatellite CommunicationsRadio SystemsVessel Automation Systems
Certifications & Qualifications
Diploma In Computer ScienceDegree In Information Technology
Industry Keywords
Maritime IndustryVessel IT SupportOnboard IT InfrastructureRemote SupportTechnical Escalations
Tech Stack
Tools & technologiesCloudCyber SecurityFirewalls
About the role
Key responsibilities & impact- Provide remote L2 and L3 technical support to vessels, captains and ship crew.
- Diagnose and resolve complex hardware, software, network and communication-system issues remotely.
- Manage, support, maintain and upgrade onboard IT infrastructure across the vessel fleet.
- Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage and backup systems.
- Install, configure and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory and Hyper-V.
- Monitor system performance, connectivity, availability and reliability across onboard environments.
- Perform remote system, security and network updates or upgrades.
- Maintain cybersecurity controls, antivirus protection, system backups and disaster-recovery solutions.
- Liaise with captains, ship crew, vendors and other IT teams to coordinate troubleshooting and issue resolution.
- Participate in improvements to vessel IT infrastructure, communication systems and operational processes.
- Provide after-hours and weekend support as part of an on-call rotation to support vessels operating around the clock.
- Board vessels occasionally for IT audits or ad-hoc technical work when required.
Requirements
What you’ll need- Diploma or Degree in Computer Science, Information Technology or a related discipline.
- Minimum 2 years of relevant IT infrastructure, technical support or systems-engineering experience within maritime industry.
- Vessel IT or maritime technology support experience will be highly regarded.
- Hands-on experience in onsite infrastructure support, rather than primarily cloud-based Microsoft 365 support.
- Strong troubleshooting capabilities across servers, networks, hardware, connectivity and end-user systems.
- Experience handling L2 escalations; candidates capable of independently resolving L3 technical issues will have a strong advantage.
- Knowledge of Windows Server, Active Directory, Hyper-V, network switches, firewalls, Wi-Fi, UPS, storage, backup and replication systems.
- Familiarity with satellite communications, radio systems or vessel automation systems would be advantageous.
- Cybersecurity implementation or support experience is preferred.
- Comfortable communicating remotely with captains and multinational ship crews who may have varying levels of technical knowledge.
- Resilient and adaptable, with the flexibility to support 24/7 vessel operations and work extended hours when critical incidents arise.
- Able to troubleshoot independently under pressure, particularly when supporting remote locations with limited onsite assistance.
- Proactive, self-motivated and genuinely interested in hands-on IT infrastructure support.
Benefits
Comp & perks- Attractive Variable Bonus
- Build specialised expertise in vessel IT, maritime communications and cybersecurity
- Support a global fleet and solve varied, business-critical technical challenges
- Gain exposure beyond conventional office-based or cloud-only IT support
- Work with multicultural teams across international shipping operations
- Develop your career within a stable and globally established maritime organisation