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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for POS systems, including troubleshooting, system configuration, and customer communication. Capable of working independently in a remote environment while managing customer requests and coordinating with development teams.
Highest-signal resume keywords
POS System SupportTechnical SupportTroubleshooting SkillsCustomer CommunicationSystem Configuration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
POS Software FunctionalitySystem ConfigurationFeature RequestsBug FixesRemote Support Tools
Soft Skills
Problem-Solving SkillsGood Communication
Tools & Technologies
WhatsAppPhone Support
Industry Keywords
IT SupportTechnical SupportExternal Customer Support
About the role
Key responsibilities & impact- Provide technical support to external customers using POS systems
- Troubleshoot and resolve POS software, system configuration, and functional issues
- Assist customers with POS system setup, configuration, and usage
- Handle customer requests for new functions, features, and system enhancements
- Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests
- Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools
- Follow up on reported issues to ensure timely resolution
- Work Monday off, Tuesday to Friday 5:00 PM–11:00 PM, and Saturday and Sunday 9:00 AM–11:00 PM
Requirements
What you’ll need- Relevant experience in IT Support, Technical Support, or POS System Support is required
- Experience supporting external customers or clients, rather than only providing internal IT support
- Good troubleshooting skills and ability to understand POS software functionality
- Experience handling system configuration, feature requests, or coordinating with developers is an advantage
- Good communication and problem-solving skills
- Able to work independently in a remote environment
- Willing to work the stated evening and weekend schedule
Benefits
Comp & perks- Work from Home (Remote)