FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Application Support Engineer
Fulfillment IQ. Own advanced troubleshooting, incident investigation, and root cause analysis for a global Manhattan Active WM and Order Management platform in production .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in advanced troubleshooting and incident management for Manhattan Active WM and Order Management platforms, with a focus on root cause analysis and technical leadership during high-priority incidents. Proficient in analyzing application logs and supporting business-critical operations within incident management frameworks.
Highest-signal resume keywords
Manhattan Active WM SupportLevel 3 Application SupportRoot Cause AnalysisIncident Management ProceduresProfessional Working Proficiency in English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Advanced TroubleshootingIncident InvestigationApplication Log AnalysisAPI Transaction AnalysisConfiguration DiagnosisData Processing DiagnosisMonitoring Data AnalysisPost-Incident ReviewsTroubleshooting Guide WritingVendor Escalation Preparation
Soft Skills
Technical LeadershipEffective CommunicationProblem-SolvingCollaborationAttention to Detail
Tools & Technologies
Monitoring ToolsHealth ChecksDashboardsAlerting Systems
Industry Keywords
WMS OperationsOMS OperationsIncident ManagementProblem ManagementChange ManagementService InvoicesCFDI Electronic Invoices
About the role
Key responsibilities & impact- Own advanced troubleshooting, incident investigation, and root cause analysis for a global Manhattan Active WM and Order Management platform in production
- Investigate and resolve complex Level 3 incidents on Manhattan Active WM and/or OM
- Provide technical leadership during high-priority incidents
- Prepare complete vendor escalations to Manhattan Associates with evidence, reproduction steps, and impact
- Determine the appropriate resolution, workaround, or escalation path within service levels
- Document investigation steps, findings, business impact, and resolution
- Contribute to post-incident reviews and corrective action plans
- Identify recurring incidents and systemic risks and run root cause analysis
- Drive permanent corrective actions and template, configuration, or extension improvements
- Improve monitoring, health checks, dashboards, and alerting
- Reduce incident volume and mean time to resolution
- Validate fixes and support release readiness and post-release monitoring
- Write troubleshooting guides and known-error articles
- Maintain disciplined incident records and clean shift handovers
Requirements
What you’ll need- Open to candidates residing in Mexico or Brazil
- Must be legally authorized to work in Mexico or Brazil
- 3+ years in Level 3 application support or advanced production troubleshooting
- Hands-on Manhattan Active WM or Order Management production support experience
- Experience analyzing application logs, API transactions, integration messages, and monitoring data to isolate root cause
- Experience diagnosing incidents across configuration, integrations, application behavior, and data processing
- Experience supporting business-critical WMS or OMS operations within incident, problem, and change management procedures
- Willing and able to work a structured 24x7 shift rotation with clean shift handovers
- Professional working proficiency in English, written and spoken
- Native or fluent Spanish (Mexico) or Portuguese (Brazil)
- Mexico contractors: registered with the SAT (RFC) and able to issue CFDI electronic invoices
- Brazil contractors: operating through a registered company (CNPJ) and able to issue service invoices (nota fiscal)
Benefits
Comp & perks- Fixed-term contract of 12 months, renewable, at an agreed rate, invoiced monthly to Fulfillment IQ
- Full-time hours; full-time employment through an employer of record partner is available
- Statutory social security coverage (IMSS in Mexico, INSS in Brazil)
- Private medical insurance where offered under the employer of record's local plan
- Employee wellness programs where applicable
- Statutory paid vacation with vacation premium (Mexico) or the constitutional one-third vacation bonus (Brazil)
- Sick leave and public holidays
- Flexible leave policies that respect local labour standards
- Statutory retirement and housing fund contributions (AFORE and INFONAVIT in Mexico, FGTS in Brazil)
- Statutory year-end bonus (aguinaldo in Mexico, 13th salary in Brazil)
- Employee stock options (ESOP), where applicable
- Dedicated learning and development budget, with support for skills, leadership, and career progression
- Remote and hybrid work options, flexible hours aligned to role and client needs
- Equipment and workstation allowances
- Internet and business travel reimbursements
- Team events and offsites
- Inclusive and accessible recruitment process with accommodations available on request
- Safe and respectful workplace with anti-harassment coverage from day one