Fulfillment IQ

Solutions Engineer

• Own end-to-end functional and technical solution design for Blue Yonder WMS implementations
• Translate business processes and operational requirements into scalable Blue Yonder WMS solutions
• Establish solution design principles and align configuration teams with approved requirements, architecture, templates, and design decisions
• Challenge requirements and proposed customizations when standard Blue Yonder functionality can meet business needs
• Determine appropriate use of standard functionality, configuration, extensions, customization, and integrations
• Provide design governance throughout configuration, testing, deployment, and hypercare
• Lead integration design discussions across ERP, middleware, WCS/MHE, automation, parcel, transportation, and labeling platforms
• Identify solution risks, dependencies, assumptions, and design gaps and drive resolution
• Advise client IT and business stakeholders on Blue Yonder WMS
• Help establish FIQ's Blue Yonder delivery methodology, templates, accelerators, and reusable assets
• Mentor Blue Yonder consultants and support development of FIQ's WMS capabilities
• Support pre-sales activities including solution strategy, estimates, proposals, demonstrations, and client presentations
• Lead solution design workshops across inbound, outbound, and inventory processes
• Assess current-state operations and systems, including legacy and custom WMS platforms
• Review Blue Yonder designs and configuration decisions for completeness, scalability, and fit to requirements
• Develop and validate functional designs, process flows, fit-gap analyses, decision logs, and requirements traceability
• Define and validate integration requirements with ERP, MHE/WCS, and connected systems
• Coordinate with global delivery teams to align requirements, design, and execution
• Support test strategy, scenario review, SIT/UAT execution, and defect resolution
• Drive go-live readiness and hypercare and carry lessons learned into future deployments
• Maintain records of risks, assumptions, dependencies, and open design decisions
• Present design recommendations and tradeoffs to client and FIQ leadership
• Contribute templates, accelerators, best practices, and mentorship to FIQ's Blue Yonder practice

WMS Solution Architect

Sales

• Build and manage a portfolio of mid-market prospects and customers
• Generate pipeline through outbound prospecting, industry relationships, referrals, partners, and FIQ-generated opportunities
• Own opportunities from qualification and discovery through proposal, negotiation, and close
• Sell across Supply Chain Consulting, Technology Delivery & Transformation, and Implementation
• Develop relationships with supply-chain, operations, fulfillment, logistics, and technology leaders
• Work with FIQ's Practice Leaders and SMEs to scope solutions and develop proposals
• Identify cross-sell and expansion opportunities across FIQ's practices
• Maintain strong pipeline management, forecasting, account planning, and CRM discipline
• Participate in customer meetings, conferences, partner activities, and industry events
• Consistently achieve annual bookings and revenue expectations
• Report to the Chief Strategy Officer

Director of Sales, Mid-Market

• Own complex enterprise opportunities from prospecting and qualification through discovery, solution development, proposal, negotiation, and close
• Sell across FIQ's Supply Chain Consulting, Technology Delivery & Transformation, and Implementation practices
• Build relationships with C-suite and senior leaders across supply chain, logistics, operations, fulfillment, and technology
• Diagnose customer challenges and translate them into multi-practice FIQ solutions
• Build and maintain an enterprise pipeline through direct prospecting, industry relationships, referrals, partnerships, and FIQ-generated opportunities
• Partner with Practice Leaders and subject-matter experts to develop commercially sound solutions
• Develop strategic account plans and identify opportunities to expand FIQ's footprint across customer organizations
• Maintain disciplined forecasting, pipeline management, and CRM practices
• Represent FIQ at customer meetings, industry conferences, partner events, and executive forums
• Contribute to building FIQ's enterprise sales methodology, processes, and organization as the company scales
• Report to the Chief Strategy Officer

VP of Sales, Enterprise

• Drive growth across Fulfillment IQ's full portfolio of services
• Own complex enterprise opportunities from prospecting and qualification through discovery, solution development, proposal, negotiation, and close
• Sell across Supply Chain Consulting, Technology Delivery & Transformation, and Implementation practices
• Build relationships with C-suite and senior leaders across supply chain, logistics, operations, fulfillment, and technology
• Diagnose customer challenges and translate them into multi-practice FIQ solutions
• Build and maintain an enterprise pipeline through direct prospecting, industry relationships, referrals, partnerships, and FIQ-generated opportunities
• Partner with Practice Leaders and subject-matter experts to develop commercially sound solutions
• Develop strategic account plans and identify opportunities to expand FIQ's footprint across customer organizations
• Maintain disciplined forecasting, pipeline management, and CRM practices
• Represent FIQ at customer meetings, industry conferences, partner events, and executive forums
• Contribute to building FIQ's enterprise sales methodology, processes, and organization as the company scales

VP of Sales – Enterprise

• Own end-to-end functional and technical solution design for Manhattan WMOS/Manhattan MAWM implementations
• Translate business processes, operational requirements, and functional requirements into detailed WMOS solution designs
• Establish design principles and align configuration teams with approved requirements, architecture, templates, and decisions
• Challenge requirements and proposed customizations where standard WMOS functionality meets business needs
• Define use of standard functionality, configuration, extensions, interfaces, and custom development
• Provide design governance through build, testing, deployment, and hypercare
• Lead integration design across ERP, middleware, WCS/MHE, automation, parcel, transportation, and labeling platforms
• Identify and resolve solution risks, dependencies, assumptions, and design gaps
• Advise client IT and business stakeholders
• Mentor WMOS consultants and develop delivery standards, templates, accelerators, and reusable assets
• Support pre-sales through solution strategy, estimates, proposals, demonstrations, and client presentations
• Review configuration for accuracy, completeness, and alignment with approved design
• Support test planning, SIT/UAT execution, defect triage, cutover, go-live, and hypercare
• Present technical recommendations and status to client and FIQ leadership
• Contribute to Manhattan practice growth and mentor junior consultants

WMOS/MAWM Solution Architect

Full-stack Engineer

• Own technical direction and architecture evolution of a live, revenue-generating integration platform
• Scale throughput and reliability while customers onboard, including zero-downtime changes to running systems
• Harden the platform through tenant isolation, rate limiting, security, and data integrity improvements
• Establish observability, SLOs, and incident practices as the customer base grows
• Lead performance and capacity work ahead of demand
• Raise engineering standards through design reviews and mentorship
• Partner with Product to balance platform investment against feature delivery
• Identify and retire scaling risks and technical debt before they compound
• Build deep command of the codebase and production topology
• Ship production changes and document scaling and reliability risks
• Deliver major scaling or reliability improvements and establish observability and SLO baselines
• Own and execute an enterprise-readiness roadmap with measurable gains in throughput, latency, or stability
• Report against platform uptime, reliability, throughput, latency, onboarding velocity, incident frequency, recovery time, and enterprise scalability readiness

Principal Software Engineer

Designer

• Own end-to-end solution design for Manhattan Active WM rollouts across multiple distribution centers
• Lead solution design for new site rollouts, scale-ups, and enhancements
• Act as the operational voice with DC leadership, operations managers, business stakeholders, and IT teams
• Assess facility current-state processes against the client’s system template and identify gaps, risks, and required changes
• Anticipate and resolve business process gaps, site-to-site inconsistencies, and change-management roadblocks
• Facilitate business process workshops and requirement-gathering sessions
• Translate client requirements into multiple solution options with pros, cons, and effort estimates
• Build and present demos or proofs of concept
• Create and maintain functional specifications and solution design documentation
• Act as a primary techno-functional point of contact for operations and IT stakeholders
• Train, mentor, and upskill client IT and project teams
• Partner with configuration specialists, technical teams, and testers to ensure designs are delivered as intended
• Present proposed solutions and recommendations to operational and executive stakeholders
• Ramp up on client templates, live sites, rollout roadmaps, and key stakeholders
• Build relationships with client IT teams and DC operations leaders
• Demonstrate a repeatable approach for surfacing process risks early in each rollout

Solution Design Lead

Consultant

• Lead MAWM configuration workstreams across full-cycle implementation projects
• Own configuration design for receiving, putaway, replenishment, inventory control, picking, packing, shipping, cross-dock, and labor-related workflows
• Translate business requirements into scalable Manhattan Active WMS configuration solutions
• Lead client workshops and design sessions to gather requirements, validate process flows, and define future-state workflows
• Configure Manhattan Active WMS using Configuration Director and related MAWM tools
• Manage and govern multi-configuration environments across project phases
• Collaborate with functional consultants, technical teams, integration teams, QA teams, and client stakeholders
• Review and validate configuration changes for quality, consistency, and adherence to project standards
• Support integration discussions involving APIs, JSON payloads, Postman testing, ERP integrations, and external systems
• Partner with technical teams on Manhattan ProActive Extension requirements, validation, and solution design
• Create and maintain configuration specifications, business rules, process flows, test scenarios, and design artifacts
• Support SIT, UAT, regression testing, defect triage, and go-live readiness
• Identify risks, configuration gaps, process inefficiencies, and optimization opportunities
• Provide guidance and mentorship to junior consultants and configuration team members
• Support deployment, hypercare, stabilization, and post-go-live improvement activities
• Act as a key point of contact for configuration-related decisions, risks, escalations, and solution recommendations

Configuration Lead Consultant

• Lead and support WMS implementation and configuration projects end-to-end
• Analyze business, functional, and integration requirements to design effective WMS solutions
• Configure core WMS modules including Inbound, Outbound, Inventory, Returns, Picking, and Shipping
• Collaborate with internal and client teams to develop custom logic using client configuration and extensibility tools
• Support API testing using tools such as Postman
• Manage integrations with ERP, OMS, TMS, and MHE/automation systems
• Write, review, optimize, and maintain SQL queries and stored procedures in relational databases
• Perform root-cause analysis, debugging, and performance tuning involving queries, stored procedures, indexing, and execution plans
• Partner with clients and stakeholders during SIT, UAT, go-live, and post-go-live phases
• Troubleshoot production issues and resolve functional and technical problems within defined SLAs
• Participate in Agile ceremonies and continuous improvement initiatives
• Maintain technical designs, test plans, runbooks, and configuration records
• Travel up to 50% based on customer requirements
• Mentor junior team members and support strategic WMS deployments

Senior WMS Consultant

• Build and manage a qualified pipeline of enterprise technology delivery opportunities from prospecting through close across 3PLs, retailers, and enterprise clients
• Lead early discovery around business objectives, user needs, existing systems, technical constraints, delivery priorities, and investment rationale
• Own pricing, proposal development, and negotiation
• Partner with architecture, product, engineering, delivery, consulting, and executive teams to shape pursuits, validate solution fit, and present a credible delivery path
• Shape opportunities across product strategy, custom software, modernization, architecture, integrations, data platforms, AI-enabled solutions, and ongoing product development
• Identify cross-sell opportunities across consulting and implementation
• Maintain ongoing client relationships
• Build alignment with engineering and architecture teams
• Understand capacity constraints and margin thresholds
• Identify integration-focused pipeline targets and develop technical account maps
• Generate qualified engineering pipeline
• Lead structured technical discovery sessions
• Submit technically validated proposals
• Close early integration or feature-build engagements
• Demonstrate technology delivery bookings and improve pipeline coverage
• Structure deals in alignment with margins and deliver a forward-looking technical revenue plan
• Track technology delivery bookings, average project margin, technical win rate, forecast discipline, and expansion revenue